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Customer Service Representative

Medina Freshways

Posted Oct 26, 2020 40 views

PKR. 35,000 - 40,000/Month

Responsible for acting as a liaison between customers and companies.

Assists with complaints, orders, errors, account questions, billing, cancellations and other queries:

Resolve customer assertion problem or reason for calling.
Resolve customer complaints via phone or e-mail.
Use telephone line and e-mails to reach out to customers and verify account information.
Assist with placement of orders, refunds or exchanges.
Advise on Company information.
Suggest solutions when a product malfunctions and assist accordingly.
Attempts to persuade customer to reconsider cancellation.
Work with customer service manager to ensure proper customer service is being delivered.
Must be proficient in MS Excel.

Skills

Accoounts Management Lab Knowldge Pro-active British Accecnt Decision Maker

Job Details

Industry:

Food & Beverages

Functional Area:

Client Services & Customer Support

Total Positions:

5 Posts

Job Shift:

Second Shift (Afternoon)

Job Type:

Full Time/Permanent

Job Location:

Bahria Town Rawalpindi, Rawalpindi, Pakistan

Gender:

No Preference

Minimum Education:

Bachelors

Career Level:

Experienced Professional

Experience:

1 Year - 2 Years

Apply Before:

Dec 20, 2020

Posting Date:

Oct 26, 2020

Medina Freshways

Food & Beverages · 11-50 employees - Rawalpindi

The business was originally started in 1980 by Sardar Hussain and his family and in 1992 Medina Dairy Ltd was established to focus on the supply of milk and bread operating from depots across London and Birmingham.