Meds Nexus are looking for a female P.H.D Specialist with excellent English communication skills for our patient help desk department (Patient Calling). It's a pure Salary base Role.


  • Answering inbound patient calls and scheduling appointments.
  • Adding new patients to the system if it does not exist already.
  • Coordinating with doctor’s offices in the US regarding office hours, appointments and location changes, etc.
  • Gathering details of patient queries for any results and medications and relaying info to doctor’s office.
  • Handle other duties as needed.
  • Manage customer complaints, provide appropriate solutions and alternatives within the time limits, and ensure resolution.
  • Identify client needs, and respond in a professional, efficient, and courteous manner.
  • Solve queries of patients regarding their medical issues
  • Handling Front Desk (USA)
  • 2 to 3 years hands on experience of customer support and any call center experience


  • Minimum bachelor in any domain with excellent
  • English communication (preferably North American accent) hands-on in MS Office (Word, Excel, PP)
  • Knowledge of the US healthcare industry 2 to 3 years of hands-on experience in customer support
  • Available to work in US working hours

Must Have:

  • Fluent com skills
  • Calm Behaviors
  • Pressure Handling
  • International Calling Experience


  • Medical Insurance
  • Annual Increments
  • EOBI
  • Performance Based Bonuses
  • Fuel Allowance 
  • Complementary Dinner
  • 5 days a week
  • Sat & Sun Off

Timings: USA, Eastern Time Zone (5pm to 2am Pakistan Time Zone)

Job Details

Job Channel:
Total Positions:
5 Posts
Job Shift:
Third Shift (Night)
Job Type:
20 - 32 Years
Minimum Education:
Career Level:
Experienced Professional
2 Years - 3 Years
Apply Before:
Sep 25, 2022
Posting Date:
Aug 24, 2022

Meds Nexus (Private Limited)

Healthcare / Hospital / Medical · 51-100 employees - Islamabad, Rawalpindi, Gujar Khan, Murree, Peshawar, Rawat, Wah Cantt

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