Creative / Social Media Manager

Mentor Suitings Unverified

Karachi , Pakistan

Posted Feb 01, 2021 44 views

PKR. 30,000 - 35,000/Month

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Job Description

Responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries.

Primary responsibilities

  • Resolve customer complaints via phone, email, mail, or social media.
  • Use telephones to reach out to customers and verify account information.
  • Greet customers warmly and ascertain problem or reason for calling.
  • Cancel or upgrade accounts.
  • Assist with placement of orders, refunds, or exchanges.
  • Advise on company information.
  • Take payment information and other pertinent information such as addresses and phone numbers.
  • Place or cancel orders.
  • Answer questions about warranties or terms of sale.
  • Act as the company gatekeeper.
  • Suggest solutions when a product malfunctions.
  • Handle product recalls.
  • Attempt to persuade a customer to reconsider cancellation.
  • Inform customers of deals and promotions.
  • Sell products and services.
  • Utilize computer technology to handle high call volumes.
  • Work with the customer service manager to ensure proper customer service is being delivered.
  • Closeout or open call records.
  • Compile reports on overall customer satisfaction.
  • Read from scripts.
  • Handle changes in policies or renewals.

Its a startup of a clothing brand 

Which would be targeting elite class

  • Fluent English 
  • Computer administrator
  • Good communication skills
  • Pay scale of 30-40 
  • Timings 9am-5pm

Job Details

Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Super Highway, Karachi, Pakistan
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Intern/Student
Experience:
2 Years - 2 Years
Apply Before:
Mar 02, 2021
Posting Date:
Feb 01, 2021
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Mentor Suitings

· 1-10 employees - Karachi

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