Posted Jun 01, 2026 507 views
MENZIES-RAS Pvt Ltd is seeking a dedicated Passenger Service Agent Intern to deliver exceptional customer service and support in all aspects of customer processing within the airline industry. This internship offers an excellent opportunity for a motivated third-year or final-semester undergraduate student to gain valuable hands-on experience in passenger services and airport operations. The role requires adherence to strict health, safety, and operational policies while maintaining a customer-first approach throughout the travel journey. The selected intern will not manage a team but will collaborate closely with colleagues to ensure smooth and efficient service delivery.
The Passenger Service Agent Intern is responsible for assisting customers through various stages including document verification, baggage processing, seating allocation, and boarding procedures. This role demands attention to detail, adherence to safety protocols, and the ability to handle disruptions calmly. The successful candidate will develop strong communication skills and a deep understanding of aviation regulations, airline-specific policies, and customer service excellence. This internship provides a solid foundation for a career in airline and airport operations.
Responsibilities
- Provide exceptional customer service following Menzies RAS and airline-specific standards to ensure customer satisfaction at every step of the journey.
- Verify customers travel documents and identification to ensure compliance with relevant governing bodies.
- Process customers, their documents, and baggage using automated or manual systems, adhering to airline policies including excess baggage and customer programs.
- Assist with boarding customers onto flights while ensuring compliance with safety and security regulations.
- Marshall customers safely and efficiently onto and off aircraft.
- Operate all required equipment and systems safely, securely, and efficiently.
- Follow procedures for the handling and acceptance of Dangerous Goods as per regulations.
- Allocate seating to customers when required, according to airline procedures.
- Issue boarding passes and baggage receipts accurately and promptly.
- Make customer announcements in alignment with specific airline requirements.
- Report any faults, irregularities, or issues involving equipment, facilities, or processes to management promptly.
- Manage disruptions and irregularities in a confident and composed manner to maintain smooth operations.
- Handle lost luggage inquiries and issues according to airline standards.
- Perform other duties as assigned to support team objectives and operational requirements.
Skills
MENZIES-RAS Pvt Ltd
Menzies-RAS (Pvt.) Ltd. is an ISO 9001:2015 & OHSAS 18001:2007 Certified Ground Handling Company, which right from its inception embarked upon the mission to introduce the best “Ground Handling Practices” consistent with the International Standards. The tenets of best practices in passenger handling, cargo management, ramp operations, baggage handling, equipment reliability, occupational health & safety, security and human resource development are our hall mark.
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