The position will be supporting our ever increasing customer base, as well as our field engineers, in heterogeneous environments. Along with being an extremely technically proficient individual, this position also requires the candidate to have exceptional time management skills as incident resolution must occur in a timely fashion.
The Ideal candidate will be able to understand the troubleshooting and identifying complex software and hardware issues in the systems domain with sound knowledge of networks. Direct customer support experience is a plus. Exceptional verbal and written communication, customer service, and troubleshooting skills are required for this position as well as organizational skills, high-level troubleshooting, and the ability to meet deadlines.
Very Good English Communication Skills Required are a MUST.
Job Specification
Additionally, the candidate will learn these over the internship or should have the:
Additionally, the candidate will learn these over the course of internship or should have:
Specification
CCNA, CCNP, MCSE, English Fluency, Managing Small Teams
MCG brings together a group of highly professional and competent personnel possessing diversified experience in their respective areas of expertise. MCG provides consultancy in a number of specialized areas including Information Technology, Environment, Energy, Water & Sanitation and Public Health. In addition to this the firm is equipped to provide Project Management Services and handle Engineering Projects, Sustainable Industrial Development, Technical & Management Training, Market Research and IT Consultancy.