What you’ll do:

  • Provide outstanding customer service to customers by assisting with support inquiries via live chat and tickets.
  • Review and process incoming and/or flagged orders in accordance with company procedures
  • Initiate the swarming collaboration process and actively participate in developing solutions
  • Escalate complex inquiries to specialists and team leads as necessary to ensure positive outcomes for customers
  • Meet and maintain the set productivity requirements for the role during each shift

Who you’ll work with:

The Support Generalist collaborates regularly with other support team members to resolve more complex customer requests. 

Skills you have: 

  • Ability to read, write, and speak effectively in English to communicate technical and potentially complex concepts to clients and team members
  • Strong customer-focused mindset with the ability to adapt to different and potentially complex situations
  • Proficient with computers with the ability to efficiently learn new software
  • Solutions-oriented with strong analytical and problem-solving skills
  • Effective time management skills including multitasking and prioritization
  • A minimum of 1 year of related customer-service experience, ideally in a technical support capacity
  • Experience in a web hosting or similar technology company strongly preferred

Preference will be given to candidates having:

  • Red Hat Certified System Administrator (RHCSA) or Similar
  • cPanel Professional Certification
  • cPanel & WHM Administrator Certification
  • cPanel & WHM Systems Administrator Certification (CWSA-1)
  • cPanel & WHM Systems Administrator Certification (CWSA-2)

3 Reasons you should apply:

  • You are curious and enjoy finding solutions 
  • You enjoy connecting with customers 
  • You collaborate well with others

Job Details

Total Positions:
4 Posts
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Chungi No.9, Multan, Pakistan
No Preference
Minimum Education:
Career Level:
Entry Level
Minimum Experience:
1 Year
Apply Before:
Apr 10, 2023
Posting Date:
Mar 09, 2023

Middlehost Private Limited

Information Technology · 1-10 employees - Multan

Professional Web Hosting Services provider.

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