This employer is no longer accepting CVs for this job, it has been deactivated by the company\'s administrator.
Posted Mar 09, 2023 404 views
PKR. 30,000 - 125,000/Month
What you’ll do:
- Provide outstanding customer service to customers by assisting with support inquiries via live chat and tickets.
- Review and process incoming and/or flagged orders in accordance with company procedures
- Initiate the swarming collaboration process and actively participate in developing solutions
- Escalate complex inquiries to specialists and team leads as necessary to ensure positive outcomes for customers
- Meet and maintain the set productivity requirements for the role during each shift
Who you’ll work with:
The Support Generalist collaborates regularly with other support team members to resolve more complex customer requests.
Skills you have:
- Ability to read, write, and speak effectively in English to communicate technical and potentially complex concepts to clients and team members
- Strong customer-focused mindset with the ability to adapt to different and potentially complex situations
- Proficient with computers with the ability to efficiently learn new software
- Solutions-oriented with strong analytical and problem-solving skills
- Effective time management skills including multitasking and prioritization
- A minimum of 1 year of related customer-service experience, ideally in a technical support capacity
- Experience in a web hosting or similar technology company strongly preferred
Preference will be given to candidates having:
- Red Hat Certified System Administrator (RHCSA) or Similar
- cPanel Professional Certification
- cPanel & WHM Administrator Certification
- cPanel & WHM Systems Administrator Certification (CWSA-1)
- cPanel & WHM Systems Administrator Certification (CWSA-2)
3 Reasons you should apply:
- You are curious and enjoy finding solutions
- You enjoy connecting with customers
- You collaborate well with others
Job Details
Industry:
Functional Area:
Total Positions:
4 Posts
Job Shift:
First Shift (Day)
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Entry Level
Minimum Experience:
1 Year
Apply Before:
Apr 10, 2023
Posting Date:
Mar 09, 2023
Middlehost Private Limited
Information Technology · 1-10 employees - Multan
Professional Web Hosting Services provider.
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