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Job Description

Inbound Manager should lead our representatives to better performance and improve service quality. He/She will assist in establishing call center objectives, provide representatives with opportunities to expand their knowledge of services, products, and troubleshooting techniques, analyze call center data, and focus on improving performance and processes in an effort to better support customers.

Key Responibilities:

  • Ensure staff members are achieving desired service levels and taking corrective action, as needed.
  • Prepare reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
  • Hire, train, coach, and lead call center representatives as they provide support for customers.·        
  • Answer representative’s questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives.
  • Assist other management team members in identifying trends and establishing call center goals.

Job Details

Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Job Location:
Model Town, Lahore, Pakistan
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Experience:
3 Years - 5 Years
Apply Before:
Mar 31, 2019
Posting Date:
Mar 14, 2019
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Milvik Mobile Pakistan

Telecommunication / ISP · 301-600 employees - Lahore

Milvik Mobile Pakistan

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