Posted Mar 23, 2018
We are one of the fastest growing startup that offer designer confectionary products to a niche market. For our newly opened outlet store in Islamabad, we are looking for services of a "Guest Relation Officer". This is an exciting career opportunity for an individual, responsible to provide First class customer services and to work in energetic and challenge oriented environment. The responsibilities include:
- Act as an ambassador for the bakery to ensure guest satisfaction with proper manner
- Meet and Greet customers
- Ability to take orders, provide valuable suggestions and discuss details with customers’ while placing order
- Processing daily orders and maintaining strong liaison with the production team
- Achieve performance standard in delivering consistent and quality customer service
- Investigate, reply and follow up guests’ complaints and ensure all cases are handled promptly, accurately and professionally
- Collect feedback and reflect customer needs and expectations
- Interacting with guest so as to build up and maintain harmonious relationship
- Handle calls and mails related to order inquiries
- Comply with all services requirements as well as guidelines and operating procedures.
- Support and assist in other ad hoc duties as assigned
Requirements:
- Self-initiative, excellent communication skills and strong sense of responsibility
- Service-oriented, pleasant personality and good interpersonal skills.
- Considerable knowledge of guest service principles, practices and attitude
- Willing to work on shifts and during weekends and public holidays
- Good command of both written and spoken English & Urdu
- Past Experience will be preferred
Job Details
Mini Foods
Mini Treats (brand of Mini Foods) is Pakistan’s leading and first American-styled bakery that is based in Lahore, Pakistan. Founded in 2010, the talented team of pastry chefs and sugar-craft artists is creating edible works of art for special occasions including weddings, baby showers, birthday parties, corporate events etc. Renowned for irresistibly pretty and elegant designs that are not only visually stunning but also taste delicious, Mini Treats has acquired an enviable client list including many celebrities, companies and members of high society.
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