COMMANDING SPOKEN and WRITTEN ENGLISH SKILLS ARE REQUIRED

The Ideal candidate will be able to troubleshoot and identify complex network, software, and hardware issues. Direct customer support experience is essential. Exceptional verbal and written communication, customer service, and troubleshooting skills are required for this position as well as organizational skills, high-level troubleshooting, and the ability to meet deadlines. 

  • Willing to work as part of a worldwide professional support team
  • Extensive knowledge of the IT infrastructure operations environment
  • Able to maintain professionalism while under pressure
  • Values teamwork and can contribute to the entire groupSelf-starter and self-motivated
  • Someone who wishes to continue to develop their skill set in a proactive environment
  • Someone who exercises judgment within defined procedures and practices to determine appropriate actions
  • Demonstrates strong customer service/support skills such as active listening, good verbal and written communication.
  • Ability to work independently in a dynamic and complex environment Set up, test, administer and troubleshoot LAN and WAN.
  • Ability to manage Windows 2000, 2003, 2008, 2012, XP, Vista and Windows 7, 8, 10.Setup and Maintain Active Directory, Exchange, IIS, SharePoint, Print, SQL, SharePoint and Asterisk Server.
  • Ability to work with all major networking vendors equipment including CISCO, Checkpoint, Watch Guard, Sonic WALL Ability to setup entire IT infrastructure including Internet, Perimeter Security, Backbone servers, Remote Access, Printers and Other Peripheral Devices and Desktop.
  • Ability to work with all major monitoring tools such as NINJARMM, ENABLE, LPI and KASEYA.
  • Design and implement new features, enhancements, and content of existing websites
  • Excellent creative and proper writing skills (Using the proper grammar and punctuation
  • Understanding of SEO principles and digital content best practices
  • Web Content writing for email, landing pages, social media, and blogs. Experience writing for clients in the IT industry is a plus.
  • Ability to setup and troubleshoot handheld devices.
  • Ability to do research
  • Project & Vendor Management
  • Web Development & Motion graphics and/or 3D skills a big plus

RESPONSIBILITIES

  • Troubleshoot and resolve complex, critical, and sensitive technical support issues.
  • Perform application/operating system support for large numbers of globally-based Windows/Client systems.
  • Setup and Maintain Active Directory, Exchange, IIS, SharePoint, Print, SQL, SharePoint and Asterisk Server.
  • Resolve customer issues through email, phone, and remote support sessions.
  • System Administrator is responsible for day-to-day support of the USA based client’s systems, enhancing customers’ experiences and responding directly to items reported through the service request system. This includes, but is not limited to, operations for 7x24x365 customer service and help desk support.
  • Will provide high-level desktop, server, and network operations support to staff within the all over USA.
  • Analyze alarms from monitoring tools.
  • Assist front-line client-supporting staff identifying and resolving complex application and connectivity failures.
  • Monitoring and reporting of third party enterprise anti-virus application and remediation of reported issues.
  • Liaise with regional and global staff to ensure production systems are processing data real-time and that all emergency procedures and service restoration documentation are updated accordingly.
  • Responsible for reporting service outages and documenting events and service outages in accordance with established procedures.
  • Assist front-line client-supporting staff identifying and resolving complex application and connectivity failures.
  • Liaise with regional and global staff to ensure production systems are processing data real-time and that all emergency procedures and service restoration documentation are updated accordingly.
  • Responsible for reporting service outages and documenting events and service outages in accordance with established procedures.
  • Manage a personal queue of incidents by effective time management and issue prioritization.
  • Ensure customer satisfaction through professionalism and swift resolution.
  • Evaluate new technologies and propose improvements to the existing workstation environment.
  • Configure and support mobile devices.
  • Build reports, templates and write scripts to resolve customer facing requests.
  • Coordinate equipment repair and preventative maintenance activities with third party vendors
  • Formulate and implement solutions to meet customers’ requirements and timeline.
  • Create master operating system images for deployment across the division – including advanced system configurations and application settings, automated software deployment, and customized system features.
  • Install, configure and support Windows based PC’s, Linux and thin client hardware.
  • Ability to install, configure and support Windows and Linux operating systems.
  • Install, configure and support complex software applications in both workstation and server environments.
  • Monitor, track, optimize effectiveness, and report on key metrics for digital marketing campaigns from but not limited to Google Webmaster Tools, Google Analytics, Adwords, Page Ranking tools, Social Media Ads and others.
  • Any other duties as assigned.

Shift work:

  • Shift Position: Overnight or Day - (includes weekends and rotation on ad-hoc basis)

Job Details

Functional Area:
Total Positions:
3 Posts
Job Shift:
Third Shift (Night)
Job Type:
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Degree Title:
MSCE and Cisco Certifications
Career Level:
Experienced Professional
Minimum Experience:
6 Years (Windows + Network + Sharepoint + Exchange + Designing + Help Desk)
Apply Before:
Nov 19, 2017
Posting Date:
Oct 18, 2017

Miracle Technologies Inc

Information Technology · 11-50 employees - Islamabad

Miracle Technologies, Inc., affiliated with Miracle Zone (PVT.) LTD is a leading Managed Services and Development provider to its extensive US based clients. Miracle Zone (PVT.) LTD takes pride in 100% team satisfaction and strives hard to provide dynamic and challenging working environment. Who We Are At Miracle Technologies Inc.! We like to take care of people and their businesses. We do this by eliminating our customers stress, thereby allowing them to focus on other things that are important to them. We happen to do this by providing IT support solutions services, but WHAT we do is not nearly as important as HOW we do it. We take care of our customers, and each other, by doing the following: We listen and ask questions to get to the heart of the problem. We are responsible; when we commit to something, we follow through. We are forward thinkers; we offer solutions that will be effective not only today, but also in the future. We worth together; our clients, our vendors, our co-workers, our channel partners everyone is part of the team! We OBSESS! We will do whatever it takes to get it done and done right.

What is your Competitive Advantage?

Get quick competitive analysis and professional insights about yourself
Talk to our expert team of counsellors to improve your CV!
Try Rozee Premium

Similar Job Titles

Linux System / Network Administrator

King Revolution, Lahore, Pakistan
Posted Mar 28, 2024

Field Supervisor - Power

One Network Pvt Ltd, Multan, Pakistan
Posted Mar 20, 2024

Plaza / Power Technician

One Network Pvt Ltd, Multiple Cities, Pakistan
Posted Mar 05, 2024

IT Officer

Jubilee Corporation, Karachi, Pakistan
Posted Mar 18, 2024
View All
I found a job on Rozee!