Posted Apr 23, 2019 12 views
• Customer Quick Account Opening (Current/Saving/Assan Current/Assan Savings/Loan) with obtaining all accurate and complete documents (as devised in MMBL Operations Manual & SBP Prudential Regulations). At the EOD, AOF and documents are to be sent to CPU with checklist. Record in shape of a report to be maintained.
• Provide friendly and responsive customer service by using excellent customer service skills
• Opening of L0/L1 (Branchless Banking) and reporting.
• To process transactions covering Remittances (clearing/internal transfers/Banker’s Cheque), customer’s transfer, charges recovery and Reconciliation.
• Obtain Customer Accounts Maintenance documents , after signature verifications (and other) forwarded to CPU • Process Dormancy removal and deceased marking at Branch (documents to CPU).
• TDR applications acceptance and forwarding to CPU for processing.
• Issuance of Cheque Books/ATM to customers/shredding & maintain relevant registers.
• Reply customer enquiries relative to products, procedures, profit/M-up rates, or refer to concerned staff for action
• Handling customer complaints or refer them to appropriate areas for handling inquiries.
• Spot opportunities for cross selling products and services by being aware of customer needs
• Custodian of security stationery & Reporting to HO (whenever required).
• Responsible for maintenance of Notice Board & Dispatch Register (Inward/outward mail).
• Ensure Department readiness for Internal/External Audits.
• Backup of Teller.
• Ensure to perform any other assignment/duty to be assigned by the Line Manager.
Job Details
Mobilink Microfinance Bank
Mobilink Microfinance Bank Limited (MMBL) is Pakistan's largest digital bank with over 20 million registered and 8 million active digital wallets. Backed by VEON Co., MMBL started operations in April 2012 and launched branch-less banking operations under the brand name JAZZCASH in partnership with Pakistan's largest telecom operator JAZZ in Nov 2012. Being a hybrid model that combines traditional micro finance with mobile / digital banking technologies, the bank now operates with 74 branches, with more than 1559 employees, a network of over 90000 branch-less banking agents (growing) and a USSD (GSM) based digital channel in the country offering savings, micro enterprise (MSME) loans, small housing loans, remittances, collection (of utility bills and loan installments), mobile wallets, insurance, G2P, B2B & B2P payments and thus playing a leading role in promotion of financial inclusion. Despite being a young bank, Mobilink bank has emerged as one of the front runners in the sector and achieved financial break-even within four years of commencing operations in 2016, one of the fastest in the industry. Financial performance of the Bank has been remarkable in 2016, 2017 and 2018 Mobilink Bank & JAZZ, under the brand name JAZZCASH, envision to become market leaders in branchless banking, digital banking and micro financial services offering simple, innovative and value added products and services to the people of Pakistan. MMBL game plan aims at taking banking from confines of limited number of brick and mortar structures to cell phones and thus make a significant contribution in banking the unbanked through digital channels. The Bank so far has financed over 500,000 individual micro and small businesses since inception of the Bank in 2012 and is the proud recipient of “Bank of the Unbanked Award” in 2018 and 2019.
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