Posted Sep 23, 2019 158 views
- Ensure effective and efficient handling of customers in the branch and provide them services according to the laid down service and quality indicators.
- Handle account opening and its related processes.
- Manage customer correspondence.
- Review and monitor the service indicators assigned to the branch and take effective steps for its achievement.
- Guide walk in customers for loans to the sales office.
- Coordinate all communications pertaining to staff within the branch and with the head office.
- Prepare tax and other reports for further submission to OM and Head Office.
- Ensure verification of the entire inventory of Fixed Assets by physical check once a year and reconcile fixed assets register.
- Maintain the leave register.
- Maintain records of all kinds of correspondence, circulars etc.
- Be the custodian, along with the other officer, of security stationary/cheque books.
- Be the owner of the administrative support to the branch needs in term of the staff facilities and customer management.
- Back up of Cash Teller.
Any other responsibility assigned by OM/BM.
Skills
Job Details
Mobilink Microfinance Bank
Mobilink Microfinance Bank Limited (MMBL) is Pakistan's largest digital bank with over 20 million registered and 8 million active digital wallets. Backed by VEON Co., MMBL started operations in April 2012 and launched branch-less banking operations under the brand name JAZZCASH in partnership with Pakistan's largest telecom operator JAZZ in Nov 2012. Being a hybrid model that combines traditional micro finance with mobile / digital banking technologies, the bank now operates with 74 branches, with more than 1559 employees, a network of over 90000 branch-less banking agents (growing) and a USSD (GSM) based digital channel in the country offering savings, micro enterprise (MSME) loans, small housing loans, remittances, collection (of utility bills and loan installments), mobile wallets, insurance, G2P, B2B & B2P payments and thus playing a leading role in promotion of financial inclusion. Despite being a young bank, Mobilink bank has emerged as one of the front runners in the sector and achieved financial break-even within four years of commencing operations in 2016, one of the fastest in the industry. Financial performance of the Bank has been remarkable in 2016, 2017 and 2018 Mobilink Bank & JAZZ, under the brand name JAZZCASH, envision to become market leaders in branchless banking, digital banking and micro financial services offering simple, innovative and value added products and services to the people of Pakistan. MMBL game plan aims at taking banking from confines of limited number of brick and mortar structures to cell phones and thus make a significant contribution in banking the unbanked through digital channels. The Bank so far has financed over 500,000 individual micro and small businesses since inception of the Bank in 2012 and is the proud recipient of “Bank of the Unbanked Award” in 2018 and 2019.
What is your Competitive Advantage?
Similar Job Titles
Customer Service Officer
Customer Service Representative (CSR)
Muzammil Baig
Digital Marketing Manager
IT Services Group
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Aqib Irshad
Head of HR, Training & OD
FINCA
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Ali Aziz
CEO
Shopistan
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Zohaib Ali
Marketing Manager
Digital Online Devices
