Posted Jan 21, 2021 85 views
• Develop roadmap for customer facing digital products and services
• Lead design and development of digital products in line with roadmap
• Establish digital channels including but not limited to asset and liability apps, b2b portals, website, IVR, USSD, Cards, and sms based products and services
• Collaborate cross functionally including with the Digital Banking Committee to ensure end to end value chain coherence
• Work cross functionally towards highly personalized and contextualized customer experiences
• Ensure seamless customer journeys
• Developing high quality UI/UX, testing including customer testing protocols
• Take developed products to market for pilots and then scale
• Establish criteria for product scale, vs pivot vs shut down decisions
• Work with internal and external stakeholder professionally and collaboratively
• Achieve set targets on MAU, DAUs, # of transactions, other engagement metrics including customer pain point proactive reductions
Job Details
Mobilink Microfinance Bank
Mobilink Microfinance Bank Limited (MMBL) is Pakistan's largest digital bank with over 20 million registered and 8 million active digital wallets. Backed by VEON Co., MMBL started operations in April 2012 and launched branch-less banking operations under the brand name JAZZCASH in partnership with Pakistan's largest telecom operator JAZZ in Nov 2012. Being a hybrid model that combines traditional micro finance with mobile / digital banking technologies, the bank now operates with 74 branches, with more than 1559 employees, a network of over 90000 branch-less banking agents (growing) and a USSD (GSM) based digital channel in the country offering savings, micro enterprise (MSME) loans, small housing loans, remittances, collection (of utility bills and loan installments), mobile wallets, insurance, G2P, B2B & B2P payments and thus playing a leading role in promotion of financial inclusion. Despite being a young bank, Mobilink bank has emerged as one of the front runners in the sector and achieved financial break-even within four years of commencing operations in 2016, one of the fastest in the industry. Financial performance of the Bank has been remarkable in 2016, 2017 and 2018 Mobilink Bank & JAZZ, under the brand name JAZZCASH, envision to become market leaders in branchless banking, digital banking and micro financial services offering simple, innovative and value added products and services to the people of Pakistan. MMBL game plan aims at taking banking from confines of limited number of brick and mortar structures to cell phones and thus make a significant contribution in banking the unbanked through digital channels. The Bank so far has financed over 500,000 individual micro and small businesses since inception of the Bank in 2012 and is the proud recipient of “Bank of the Unbanked Award” in 2018 and 2019.
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