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Job Description

• Develop roadmap for customer facing digital products and services

• Lead design and development of digital products in line with roadmap

• Establish digital channels including but not limited to asset and liability apps, b2b portals, website, IVR, USSD, Cards, and sms based products and services

• Collaborate cross functionally including with the Digital Banking Committee to ensure end to end value chain coherence

• Work cross functionally towards highly personalized and contextualized customer experiences

• Ensure seamless customer journeys

• Developing high quality UI/UX, testing including customer testing protocols

• Take developed products to market for pilots and then scale

• Establish criteria for product scale, vs pivot vs shut down decisions

• Work with internal and external stakeholder professionally and collaboratively

• Achieve set targets on MAU, DAUs, # of transactions, other engagement metrics including customer pain point proactive reductions

Job Details

Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Job Location:
No Preference
Minimum Education:
Career Level:
Department Head
Minimum Experience:
9 Years
Apply Before:
Feb 03, 2021
Posting Date:
Jan 21, 2021
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Mobilink Microfinance Bank

Banking/Financial Services · 1001-1500 employees - Islamabad

Mobilink Microfinance Bank Limited (MMBL) is Pakistan's largest digital bank with over 20 million registered and 8 million active digital wallets. Backed by VEON Co., MMBL started operations in April 2012 and launched branch-less banking operations under the brand name JAZZCASH in partnership with P ...Read More

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