· A background in a customer facing role (12 months would be great)
· Answer calls and respond to emails
· Handle customer inquiries both telephonically and by email
· Research required information using available resources
· Manage and resolve customer complaints
· Provide customers with product and service information
· Enter new customer information into system
· Update existing customer information
· Process orders, forms and applications
· Identify and escalate priority issues
· Route calls to appropriate resource
· Follow up customer calls where necessary
· Document all call information according to standard operating procedures
· Complete call logs and Reports
· You’ll ideally have a natural enthusiasm for customer service and confidence when speaking to customers, with good listening skills to boot
· Hands off idea for bidding jobs with upwork, indeed or monster etc.
Mobit Solutions, we are committed to helping our clients make the best business decisions in all circumstances. We do this by taking the time to listen to our clients in order to gain a full and clear understanding of their business - their objectives, issues, culture and people. Envisioning Based on an initial project description provided by the client, Mobit Solutions provides an approximate estimate of the cost and time required to do the work.