Posted Jan 29, 2020 11 views
- A background in a customer-facing role
- Answer calls and responds to emails
- Handle customer inquiries both telephonically and by email
- Research required information using available resources
- Manage and resolve customer complaints
- Provide customers with product and service information
- Enter new customer information into the system
- Update existing customer information
- Process orders, forms and applications
- Identify and escalate priority issues
- Route calls to the appropriate resource
- Follow up customer calls where necessary
- Complete call logs and Reports
- You’ll ideally have a natural enthusiasm for customer service and confidence when speaking to customers, with good listening skills to boot
Skills
- Excellent Writing skills
- Customer Focus
- Customer Service
- Data Entry Skills
- Phone Skills
- Verbal Communication
- Building Relationships
- Verbal and written English communication skills
- Listening skill
- Problem analysis and problem-solving
- Customer service orientation
- Organizational skills
- Attention to detail
- Judgment
- Teamwork
- Stress tolerance
- Resilience
- Ability to handle a stressful situation.
Job Details
MobitSolutions
Mobit Solutions, we are committed to helping our clients make the best business decisions in all circumstances. We do this by taking the time to listen to our clients in order to gain a full and clear understanding of their business - their objectives, issues, culture and people. Envisioning Based on an initial project description provided by the client, Mobit Solutions provides an approximate estimate of the cost and time required to do the work.
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