Call Center Representative

MobitSolutions Verified

Lahore , Pakistan

Posted 6 days ago 153 views Report Job

PKR. 35,000 - 45,000/Month

Apply For This Job

Close

Job Description

  • A background in a customer-facing role (12 months would be great)
  • Answer calls and responds to emails
  • Handle customer inquiries both telephonically and by email
  • Research required information using available resources
  • Manage and resolve customer complaints
  • Provide customers with product and service information
  • Enter new customer information into the system
  • Update existing customer information
  • Process orders, forms and applications
  • Identify and escalate priority issues
  • Route calls to the appropriate resource
  • Follow up customer calls where necessary
  • Document all call information according to standard operating procedures
  • Complete call logs and Reports
  • You’ll ideally have a natural enthusiasm for customer service and confidence when speaking to customers, with good listening skills to boot
  • Hands off the idea for bidding jobs with up work, indeed or monster etc.

Skills

  • Excellent Writing skills
  • Customer Focus
  • Customer Service
  • Data Entry Skills
  • Phone Skills
  • Verbal Communication
  • Building Relationships
  • Interpersonal Savvy
  • Multi-tasking
  • Verbal and written communication skills
  • Listening skill
  • Problem analysis and problem-solving
  • Customer service orientation
  • Organizational skills
  • Attention to detail
  • Judgment
  • Adaptability
  • Teamwork
  • Stress tolerance
  • Resilience
  • Ability to handle a stressful situation.

Job Type: Full-time

Salary: Rs 40,000.00 to Rs 45,000.00 /month

Job Details

Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Cantt, Lahore, Pakistan
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
1 Year
Apply Before:
Jan 03, 2020
Posting Date:
Dec 04, 2019
Show fewer details Read full job description

What is your Competitive Advantage?

Get quick competitive analysis and professional insights about yourself
Talk to our expert team of counsellors to improve your CV!
Try Rozee Premium

MobitSolutions

Information Technology · 1-10 employees - Lahore

Mobit Solutions, we are committed to helping our clients make the best business decisions in all circumstances. We do this by taking the time to listen to our clients in order to gain a full and clear understanding of their business - their objectives, issues, culture and people. Envisioning Based o ...Read More

Similar Job Titles

Client Services Representative

Amigos Outreach, Multiple Cities, Pakistan
Posted Nov 23, 2019

CSR

The Back End Dot Solutions, Rawalpindi, Pakistan
Posted Dec 06, 2019

CSR / Customer Service Representative

Credible Construction Company, Multiple Cities, Pakistan
Posted Dec 10, 2019