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Job Description

We are looking for a customer-oriented service representative.

What does a Customer Service Representative do?

 A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Manage large amounts of incoming calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and

Interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer  service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the  time limits;

Follow up to ensure resolution-keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies Take the extra mile to engage customers

Job Details

Functional Area:
Total Positions:
1 Post
Job Shift:
Third Shift (Night)
Job Type:
Full Time/Permanent
Department:
Customer Support
Job Location:
Gender:
Male
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
1 Year
Apply Before:
Sep 30, 2017
Posting Date:
Aug 02, 2017
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Moftak Solutions

Information Technology · 11-50 employees - Rawalpindi

Moftak Solutions specializes in providing software development consulting services, focused on rapid development and deployment of information systems using state of the art rapid application development technology. We at Moftak are providing technological ideas together with the perfect solutions t ...Read More

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