As an operation manager you are expected to take full ownership of critical tasks, activities and relations. You will be responsible for perfecting the ongoing processes and introduce best practices. You will be coordinating with different departments, customer segments, partners and seek new strong realties that help us grow with our customers.

  • Accountable for all operational and ensure operational excellence with regards to customer experience, customer loyalty and financial efficiency
  • Build scalable processes to ensure growth according to budget and achieve market leadership
  • Build strong and deep relationships with all customer segments
  • Build and lead a high performance team
  • Achieve ambitious KPIs and targets related to customers and Operations
  • Continuously improve the process and share best practices among different teams
  • Coordinates important information among all departments and ensure critical tasks are done according to plan

SKILLS REQUIRED

Customer handling , Customer Relationship Management , Customer Support Representative, Strong documentation , communication skills in English, proficient using customer relationship management software and computer handling (MS Excel, PowerPoint, Microsoft Word). Must know how to use smart phones (Android and iOS). Meet sales targets, help customer to fix their issues facing using our products and payments.

REQUIREMENTS

  • +3 years of experience in Business Operations
  • Leader with demonstrated experience to guide team for better results
  • Great at analytics with passions for numbers that improve process and product.
  • Highly structured and action driven with proactive approach towards difficult scenario
  • Data driven and with strong problem solving capabilities
  • Project management skills and ability to easily understand complex business processes

Job Details

Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Department:
Operations
Job Location:
Sadiqabad, Rawalpindi, Pakistan
Gender:
No Preference
Age:
25 - 30 Years
Minimum Education:
Bachelors
Degree Title:
Bachelors
Career Level:
Experienced Professional
Experience:
3 Years - 4 Years
Apply Before:
Mar 03, 2017
Posting Date:
Jan 31, 2017

Moftak Solutions

Information Technology · 11-50 employees - Rawalpindi

Moftak Solutions specializes in providing software development consulting services, focused on rapid development and deployment of information systems using state of the art rapid application development technology. We at Moftak are providing technological ideas together with the perfect solutions to different organizations in UK, USA, Middle East and Pakistan. It is by virtue of our professionalism and dedication that we are making headways in our clientele by presenting more reliable and robust solutions. This is in turn resulting in rapid growth of our business. Moftak Solutions has the expertise and capacity to get you well on your way to a reasonable web presence. Our goal is to promote your company's impression by supplying meaningful and appealing website where peoples can feel home in surfing and searching for the latest advancements in their concerned areas. We will design your web site to be aesthetically charged and contextually meaningful. Easy and simple maneuverability between different pages and information will be considered the strength of the site.

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