Call Center Agent

Humanetek SMC Pvt. (Ltd.) Verified

Islamabad , Pakistan

Posted Mar 07, 2019 218 views Report Job

PKR. 18,000 - 20,000/Month

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Job Description

HUMANETEK SMC-PRIVATE LIMITED / MOHAFIZ – is looking to hire Online Support Officers/ Call Centre Agents at it’s office located in Naval Anchorage, Islamabad. The ideal candidate would be a Fresh Graduate preferably residing in the vicinity of Naval Anchorage / Jinnah Gardens. Job Description/Responsibilities of OSO / Online Support Officer / Call Centre Agent

            Job of OSO will be to coordinate and connect the client with the right resource. OSO also needs to have a clear understanding of complete life cycle of the operational process and should have the skills to satisfy the client’s expectation by clearly understanding the requirement and then passing it to the concerned desk for speedy conduct of the task. The tasks of OSO are as following:-

1.     Serve customers by determining requirements, answering inquiries, resolving problems, fulfilling requests maintaining database.

2.     Determines requirements by working with customers.

3.     Answers inquiries by clarifying desired information, researching, locating, and providing information.

4.     Resolves problems by clarifying issues: researching and exploring answers and alternative solutions; implementing solutions, escalating unresolved problems.

5.       Maintains call centre database by entering information. 

Job Details

Total Positions:
20 Posts
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Job Location:
Gender:
No Preference
Minimum Education:
Intermediate/A-Level
Career Level:
Entry Level
Minimum Experience:
Fresh
Apply Before:
Apr 07, 2019
Posting Date:
Mar 07, 2019
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Humanetek SMC Pvt. (Ltd.)

· 11-50 employees - Islamabad

Humanetek SMC Pvt. (Ltd.)

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