Front Desk Officer

Mozzarella 27 Verified

Lahore , Pakistan

Posted 3 days ago 103 views Report Job

PKR. 18,000 - 20,000/Month

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Job Description

  • Greet and welcome guests when visit office.
  • Direct visitors to the appropriate person and office.
  • Handle all incoming calls (customer, clients and venders).
  • Answer questions and address complaints.
  • Answer all incoming calls and redirect them or keep messages.
  • Punch accurate order in software.
  • Document all call information according to standard operating procedures.
  • Handle customer complaints respectfully and professionally.
  • Ensure front desk area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures).
  • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that customer feel supported and valued.
  • Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
  • Follow all communication procedures, policies, and guidelines during every customer interaction.
  • Utilizing software, databases, scripts, and tools appropriately.
  • Receive, sort, distribute and send daily mail/curious.
  • Keep updated calls and visitors records and files.

Job Details

Industry:
Total Positions:
1 Post
Job Shift:
Second Shift (Afternoon)
Job Type:
Full Time/Permanent
Job Location:
Gender:
Male
Minimum Education:
Bachelors
Degree Title:
B.A/B.COM/BSC
Career Level:
Experienced Professional
Minimum Experience:
4 Years ((Must have Call Center Experience.))
Apply Before:
Jun 17, 2019
Posting Date:
May 17, 2019
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Mozzarella 27

Hospitality · 11-50 employees - Lahore

Pizza Parlour

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