We are UK Based Company & looking for dynamic professionals for our Customer Support role at Lahore office. It’s a full-time position and working hours will be 02:00 PM – 10:00 PM Monday – Saturday.

Job Description

Acting as the company’s first point of contact, you’ll be responsible for resolving a range of enquiries from our customers politely and efficiently – whether that involves dealing with a billing query or collecting payments. We expect you to be a thorough professional who take ownership of your accounts, resolving customer issues, getting to the heart of the query, and providing the kind of service that earns our customers’ trust.

We are looking for someone who:

  • Got excellent command of Spoken English and can comprehend/resolve customer issues with utmost professionalism.
  • Effectively responds to inbound calls to investigate, process and resolve customer enquiries in a timely manner.
  • Make Recovery calls, resolve customer's concerns and collect the payments to support team/departmental objectives.
  • Someone who embraces teamwork at the core of their heart and willing to go the extra-mile for their team's success. 
  • Works closely with cross-functional teams to ensure customer issues & complaints are addressed in accordance with company-wide Compliance protocols & procedures.
  • Candidates having foreign degrees/UK/USA exposure will be preferred.

We are an Equal Opportunity Employer and does not discriminate on the basis of race, religion, gender, age,Sexual orientation or any other basis covered by appropriate law. We are a rapidly growing company, So there will be a wealth of opportunities for career progression.

Job Details

Industry:
Total Positions:
5 Posts
Job Shift:
Second Shift (Afternoon)
Job Type:
Job Location:
Model Town, Lahore, Pakistan
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Entry Level
Minimum Experience:
1 Year
Apply Before:
Feb 18, 2023
Posting Date:
Jan 18, 2023
Diversity Inclusion:
We value diversity of our employees. All qualified applicants will receive fair consideration without regard to genders or socio-economic backgrounds.

Work Environment

Supervisor’s gender:
Either
Percentage of female coworkers:
10-19%

MPSP Ltd

Call Center · 1-10 employees - Lahore

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