We are seeking to appoint an enthusiastic and highly motivated Inbound/Outbound Customer Service & Sales Specialist. The ideal candidate loves talking to people and proactively getting sales. You will be responsible for converting leads into sales.
Note: This position requires good written and oral English language skills. Please do not apply if you cannot comprehend/speak English in the American accent.
- Communicate with customers via phone calls, email and chat
- Provide knowledgeable answers to questions about product, pricing and availability
- Contacting potential or existing customers to inform them about a product.
- You will be responsible for generating calls to potential customers
- Ensuring that you are on track with sales goals
- Work with internal departments to meet customer's needs
- Data entry in various platforms
- Excellent phone etiquette and excellent verbal, written, and interpersonal English skills
- Ability to multi-task, organize, and prioritize work
- The ideal candidate must be graduate or above
- Must have professional English competence and previous experience of customer services with the USA or any other foreign company.
- Minimum 1-Year call representative role experience of USA or UK
- Candidates with excellent English skills will be preferred
- Must enjoy talking to people (via phone), as this role is all about building positive working relationships with people!
- Able to work honestly and ethically.
- Must be able to work in a fast past and dynamic work environment.
- Very well organized and reliable.
- A key Team player.
- Outstanding communicator and listener
- The ability to persuade, a professional with a patient and friendly personality.
Candidates with relevant experience are encouraged to apply.