The mission & vision for client success is to be our client’s trusted advisor & advocate helping them leverage CareCloud’s services & solutions to achieve their goals.  

  • This is a client facing role whereby the individual will be directly responsible for managing the relationship of clients.
  • The client success manager’s analyst’s role owns the client relationship and is influential in shaping the client experience.  
  • The role is oriented to work in partnership with the client’s operational and executive leadership on case management, contract questions, deescalating risk factors, and/or product escalations. 
  • This is a highly collaborative & relational role that requires interaction with every functional area throughout the company.  
  • There is a heavy emphasis on client satisfaction & retention; data analytics & information management; performance management to drive both client & company results; industry expertise & acumen; and ability to thrive in a high growth & fast paced company environment.

Desired Competencies & Skills

  • Diagnostic Listening & Adaptive Communication Style
  • Judgement & Initiative
  • Data Analytics & Critical Thinking
  • Influence & Persuasion
  • Planning, Execution & Accountability
  • Industry Knowledge & Expertise
  • Executive Presence, Strong Business Acumen & Strategic Advisor
  • Physician Revenue Cycle, Medical Practice Operations & Clinical Operations experience
  • Healthcare IT
  • Team oriented, Engaged, and highly Collaborative 

Job Details

Total Positions:
3 Posts
Job Shift:
Third Shift (Night)
Job Type:
Contact Centre
Job Location:
No Preference
Minimum Education:
Career Level:
Experienced Professional
Minimum Experience:
1 Year
Apply Before:
Feb 01, 2022
Posting Date:
Dec 23, 2021


Information Technology · 1501-2000 employees - Islamabad

pMTBC was established in 1999. Headquartered in New Jersey, USA, it is a dynamic and rapidly growing multinational healthcare IT Company. Deloitte Technology Fast 500 ranked MTBC in its list of fastest growing technology companies of North America. The Company has attained tremendous growth in the short span of a few years, which is testament to well-implemented, technology-based processes and which also lays the foundations for productivity. MTBC is following a formula of long-term growth by combining and utilizing labor force increase, investment activity and scientific and technological progress. MTBC offers American physicians customized solutions that reflect the very best in practice management services available in the industry today. Our services maximize the power of the Internet and technology to give medical providers better control over scheduling and billing, total access to all of their billing information, and comprehensive practice-management reports, all the while reducing the cost factor. The organization's management envisions reinvesting most of its earned profits mainly towards IT, and developing various technology-based solutions that will completely replace manual processes. MTBC operates 24/6 with a workforce of more than 1000 employees operating in three shifts in Rawalpindi & Bagh (AJK). The Company is providing a platform to young professionals to learn and practice their innovative ideas in a healthy work environment./p

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