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Job Description

The mission & vision for client success is to be our client’s trusted advisor & advocate helping them leverage CareCloud’s services & solutions to achieve their goals.  

  • This is a client facing role whereby the individual will be directly responsible for managing the relationship of clients.
  • The client success manager’s analyst’s role owns the client relationship and is influential in shaping the client experience.  
  • The role is oriented to work in partnership with the client’s operational and executive leadership on case management, contract questions, deescalating risk factors, and/or product escalations. 
  • This is a highly collaborative & relational role that requires interaction with every functional area throughout the company.  
  • There is a heavy emphasis on client satisfaction & retention; data analytics & information management; performance management to drive both client & company results; industry expertise & acumen; and ability to thrive in a high growth & fast paced company environment.

Desired Competencies & Skills

  • Diagnostic Listening & Adaptive Communication Style
  • Judgement & Initiative
  • Data Analytics & Critical Thinking
  • Influence & Persuasion
  • Planning, Execution & Accountability
  • Industry Knowledge & Expertise
  • Executive Presence, Strong Business Acumen & Strategic Advisor
  • Physician Revenue Cycle, Medical Practice Operations & Clinical Operations experience
  • Healthcare IT
  • Team oriented, Engaged, and highly Collaborative 

Job Details

Total Positions:
3 Posts
Job Shift:
Third Shift (Night)
Job Type:
Contact Centre
Job Location:
No Preference
Minimum Education:
Career Level:
Experienced Professional
Minimum Experience:
1 Year
Apply Before:
May 03, 2021
Posting Date:
Mar 27, 2021
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Information Technology · 1501-2000 employees - Islamabad

pMTBC was established in 1999. Headquartered in New Jersey, USA, it is a dynamic and rapidly growing multinational healthcare IT Company. Deloitte Technology Fast 500 ranked MTBC in its list of fastest growing technology companies of North America. The Company has attained tremendous growth in the s ...Read More