As a customer support agent at care cloud you are expected to provide first class customer support, customer service and network solutions to all our end users.
Support will be provided by communicating solutions in a user-friendly, professional manner via multiple communication channels
Provide “excellent” customer service always geared toward client satisfaction handle service/ support calls via automated cloud based call distribution system manage incoming calls,
Process and record all call transactions gather client’s information,
Determine the issue by evaluating and analyzing and create cases/tickets if applicable process requests and issues efficiently and follow up with clients in a timely manner
MTBC was established in 1999. Headquartered in New Jersey, USA, it is a dynamic and rapidly growing multinational healthcare IT Company. Deloitte Technology Fast 500 ranked MTBC in its list of fastest growing technology companies of North America. The Company has attained tremendous growth in the sh ...Read More