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Job Description

As a customer support agent at care cloud you are expected to provide first class customer support, customer service and network solutions to all our end users.

Support will be provided by communicating solutions in a user-friendly, professional manner via multiple communication channels

Provide “excellent” customer service always geared toward client satisfaction handle service/ support calls via automated cloud based call distribution system manage incoming calls,

Process and record all call transactions gather client’s information,

Determine the issue by evaluating and analyzing and create cases/tickets if applicable process requests and issues efficiently and follow up with clients in a timely manner

Skills:

  • Customer service experience
  • Superior communication skills
  • Excellent problem solving and conflict management skills knowledge of relevant software applications

Tools:

  • Phone ethics
  • Verbal, reading writing and listening
  • Multi tasking and can navigate the system provided

Job Details

Total Positions:
5 Posts
Job Shift:
Rotating
Job Type:
Department:
Contact Centre
Job Location:
Gender:
Male
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Mar 28, 2020
Posting Date:
Feb 28, 2020
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MTBC

Information Technology · 1501-2000 employees - Islamabad, Rawalpindi

MTBC was established in 1999. Headquartered in New Jersey, USA, it is a dynamic and rapidly growing multinational healthcare IT Company. Deloitte Technology Fast 500 ranked MTBC in its list of fastest growing technology companies of North America. The Company has attained tremendous growth in the sh ...Read More

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