ABOUT CARECLOUD
CareCloud, Inc. is a leading healthcare technology company with a comprehensive suite of proprietary, cloud-based solutions for growing healthcare organizations. CareCloud is recognized as a trusted growth partner serving more than 40,000 healthcare providers. We are committed to supporting healthcare clients with modern, cloud-based clinical, financial, and administrative software and services that enhance practice operations.
WHY CARECLOUD
We are changing the way patients and providers interact. If you’re passionate about healthcare and want to play an important role in supporting medical providers with technology, services, and solutions that enhance the care experience, then CareCloud is the right place for you. Become a part of our multi-cultural team of over 3,000 employees!
WHAT YOU HAVE TO DO
- Providing technical support for a range of hardware and software issues
- Troubleshooting more complex technical problems
- Escalating issues to higher level support as needed
- Keeping accurate and up-to-date records of User interactions and support actions
- Maintaining a high level of customer service
- Staying up-to-date on new technologies and products
- Working the life-cycle of a help desk incident
WHAT WE NEED
- Solid understanding of computers, networks and software
- Experience using MS Office applications: Word, Excel, Outlook
- High attention to detail
- Ability and willingness to work in a collaborative team environment
- Good Knowledge of DNS/DHCP
- Excellent troubleshooting skills
- Good Knowledge installing Microsoft Windows Operating Systems.
- Installation and Configuration of email client applications.
- Strong communication skills
- Ability to multitask
- Problem-solving skills
- Knowledge of Active Directory and domain environment.
Job Details
Diversity Inclusion:
pMTBC was established in 1999. Headquartered in New Jersey, USA, it is a dynamic and rapidly growing multinational healthcare IT Company. Deloitte Technology Fast 500 ranked MTBC in its list of fastest growing technology companies of North America. The Company has attained tremendous growth in the short span of a few years, which is testament to well-implemented, technology-based processes and which also lays the foundations for productivity. MTBC is following a formula of long-term growth by combining and utilizing labor force increase, investment activity and scientific and technological progress. MTBC offers American physicians customized solutions that reflect the very best in practice management services available in the industry today. Our services maximize the power of the Internet and technology to give medical providers better control over scheduling and billing, total access to all of their billing information, and comprehensive practice-management reports, all the while reducing the cost factor. The organization's management envisions reinvesting most of its earned profits mainly towards IT, and developing various technology-based solutions that will completely replace manual processes. MTBC operates 24/6 with a workforce of more than 1000 employees operating in three shifts in Rawalpindi & Bagh (AJK). The Company is providing a platform to young professionals to learn and practice their innovative ideas in a healthy work environment./p
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