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Job Description

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

  • Respond to queries either in person or over the phone.
  • Write training manuals.
  • Train computer users.
  • Maintain daily performance of computer systems.
  • Respond to email messages for customers seeking technical help.
  • Ask questions to determine nature of problem.
  • Walk customer through problem-solving process.
  • Install, modify, and repair computer hardware and software.
  • Clean up computers.
  • Run diagnostic programs to resolve problems.
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Install computer peripherals for users.
  • Follow up with customers to ensure issue has been resolved.
  • Gain feedback from customers about computer usage.
  • Run reports to determine malfunctions that continue to occur
  • Communication Skills is a must.

Job Details

Industry:
Functional Area:
Total Positions:
1 Post
Job Shift:
Second Shift (Afternoon)
Job Type:
Department:
Surveillance Department
Job Location:
Gender:
No Preference
Education:
Bachelors (Bachelors in Commerce) only
Degree Title:
IT in speciality
Career Level:
Experienced Professional
Minimum Experience:
1 Year
Apply Before:
May 16, 2021
Posting Date:
Apr 15, 2021
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Mudita Private Limited

Retail · 51-100 employees - Karachi

Service Provider

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