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Posted May 18, 2021 4 views
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Respond to queries either in person or over the phone.
- Write training manuals.
- Train computer users.
- Maintain daily performance of computer systems.
- Respond to email messages for customers seeking technical help.
- Ask questions to determine nature of problem.
- Walk customers through the problem-solving process.
- Install, modify, and repair computer hardware and software.
- Clean up computers.
- Run diagnostic programs to resolve problems.
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
- Install computer peripherals for users.
- Follow up with customers to ensure issue has been resolved.
- Gain feedback from customers about computer usage.
- Run reports to determine malfunctions that continue to occur
- Communication Skills is a must.
Job Details
Industry:
Functional Area:
Total Positions:
1 Post
Job Shift:
Third Shift (Night)
Department:
Surveillance Department
Gender:
No Preference
Education:
Bachelors (Bachelors in Commerce) only
Degree Title:
IT in speciality
Career Level:
Experienced Professional
Minimum Experience:
1 Year
Apply Before:
Jun 18, 2021
Posting Date:
May 18, 2021
Mudita Private Limited
Retail · 51-100 employees - Karachi
Service Provider
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