Posted Dec 23, 2020
Responsibilities:
- Configuring, troubleshooting computer hardware, software, systems, networks, printers and scanners. These can be in-house networks or Office 365/Microsoft 365 Networks.
- Responding in a timely manner to service issues and requests
- Provide remote support to end users in all aspects of a functional corporate network including Microsoft Windows, Network connectivity, Wi-Fi connectivity, Printing, Mobile Device Management, Office 365, Azure, AWS etc.
- Diagnose, troubleshoot, and resolve issues by politely questioning customers about the issues they are facing.
- Provide administration and end user support for Office 365 / G-suite. Perform administration and maintenance of production servers and workstations.
- Perform administration and maintenance of network devices like switches, firewalls, access points etc.
- Perform installation and maintenance of Threat management systems like Antivirus, Content management, UTM devices.
- Monitor Data backup and recovery operations.
Skills Required
- Experience in or exposure to a client facing role
- Fluency in English communication
- Amenable to a flexible work schedule, as the need arises.
- Solid IT Infrastructure background, strong understanding of servers and AD.
- Office365 skills and experience
- Solid MS Exchange Skills and Hosted Email platforms.
- Solid SharePoint Skills
- Ability to prioritize tasks based on urgency and importance
- Minimum 4 years’ experience as a Technical/Network Support Engineer
- Experience in Windows Server 2012/2016/2019, AZURE, and AWS
- Experience in Managing and administrating firewalls.
- Anti-virus installation, clean up and protective measures
- Knowledge of UNIX, VoIP phone systems and infrastructure will be a plus.
Qualifications
- Bachelor’s Degree in Information Technology, Computer Science or other relevant fields.
Skills
Job Details
Multiline Communications
Multiline Communication is a global software development company providing IT solutions to enterprises worldwide. Combining proven expertise in technology, and an understanding of emerging business trends, Multiline Communication delivers a range of software development solutions that includes e-business solutions, computer telephony, enterprise applications, professional web site design and development, Android and iOS development.
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