Posted May 06, 2020 7 views
Our Engineers (Level 1 - Junior to Level 3 – Solutions Architect) are responsible for technical integration and deployment of the product in multiple telephony environments such as Avaya, Genesys, Cisco, etc. The deployment involves technical discovery, integration design, user acceptance testing, and tier-2 support.
They are also responsible for identifying new feature requirements specific to the product and highlight risks related to an implementation project. Moreover, they also lead technical integration details for product certification and collaborate with core-engineering (development) teams in feature design.
Key Responsibilities:
1) Configuration and managing our applications for clients Troubleshooting and investigating production issues
2) Assisting support team to better monitor production
3) Create SOPs that support can follow for better production monitoring
4) After training, explain technical solutions to the client, if needed
5) Understand the Telephony (Genesys, Avaya, Cisco) environment Work closely with the offshore team to support build upgrades, configuration changes, production issues investigation etc.
6) Execute UAT with clients and perform production cut-over activities
7) Must be flexible to travel
Skills
Job Details
Mushawar UK Ltd
pMushawar- In Persian and Urdu, it means Guide, one who gives advice. Mushawar is a boutique firm that provides for immense opportunities and means for self and corporate improvement. At Mushawar, we realize that each person and each corporation is unique, and thus their needs for a guide can be different as well. For individuals, we provide for a wide range of personal coaching programs, while for corporates, our services include business and technology based guidance solutions./p
What is your Competitive Advantage?
Similar Job Titles
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Ali Aziz
CEO
Shopistan
Aqib Irshad
Head of HR, Training & OD
FINCA
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Zohaib Ali
Marketing Manager
Digital Online Devices
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Muzammil Baig
Digital Marketing Manager
IT Services Group
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
