Project Manager

About the Company:

 Nadcoms Digital is a forward thinking cloud-based technology consultancy specialising in marketing automation and CRM led SaaS solutions. Our services differ from consultancy, SaaS implementations, training, support and campaign launches delivered by our in-house specialist team in Marketo and Salesforce; Pardot, Marketing Cloud, E-Commerce and CRM. 

Our roadmap for 2019 consists of strengthening our Marketing & Sales Professional Services division to accommodate an infrastructure for our SME-Enterprise prospects and clients and expanding our Manchester, UK office in the US in Chicago. What more exciting time to join Nadcoms Digital than now? If this appeals to you, apply now!

 Responsibilities

The Technology Project Account Manager will be the second in command within the Marketing & Sales Automation Professional Services division including the supervision of the division team members based in the Karachi, Pakistan Office.

You will be handling project and account management related items to ensure division operations and client service experience are handled effectively and continuously streamlined. This hybrid role requires you to be a self-starter and flourish with confidence in your professional work ethic, communication, organisation and documentation.

Project Management: 60%

• Development of defining project timelines for client-ready presentations
• Internal resource management of team members within the ‘Marketing & Sales Professional Services’ division
• Work closely with the Salesforce Operations Director to align resourcing needs for projects (Salesforce Consultants)
• Monitoring project timelines with key milestones and adapting resourcing to meet tight milestones
• Facilitating client calls and meetings for the Head of Marketing & Sales Automation Services
• Capturing project meeting minutes and converting into time-defined actions
• Updating project plans for internal review and updates
• Monitoring project profitability
• Owning and conducting internal end of project wrap-up sessions for reflective learning
• Management of outsourced Associates and Developers
• Management of procurement activities
• Supervising the Content Marketing Manager and Digital Designer/Developer
• Facilitate internal workshops to streamline existing processes and documentations
• Continuously reviewing divisions internal technology workstack and identifying new ways or platforms for operational effectiveness

 Account Management: 30%

• Handling all inbound client communications via email and replying as a single point of contact (capturing responses internally and replying as ‘one body’)
• Prioritising inbound client communications and resourcing team members to actions in a timely manner
• Collecting non-attended client calls minutes for transparency and consistency of understanding of project progress
• Work closely with the Managing Director in the handling and monitoring of client invoices/payments
• Development of case studies for new on-boarding industry client type projects

 Commercials: 10%

• Development of retention and growth of client accounts and former client accounts
• Development of new client on-boarding process
• Using the estimator provided by the Head of Marketing & Sales Automation Services, to develop client-friendly Statement of Work (SoW) documents
• Updating internal Salesforce system with project completion ‘actual costs’ for PnL requirements

 Experience Required:

• Minimum of 5 years project management experience
• Must have project management experience within SaaS organisations
• Experience in handling client communications
• Stakeholder management experience
• Solid understanding of people resourcing (internal and external)
• Excellent English oral and written skills
• Ability to implement new processes and procedures for new team members to follow
• Commercial mindset with a logical approach for implementation
• Effective use of Project Management tools (i.e. Lucid Chart, Askia, Trello, MS Office Tools etc)

Please note: Interview process will consist of an interview and then successful candidates will be requested to complete a 1hr presentation of key items highlighted above.

 Why work for Nadcoms Digital?

The most important need within Professional Services is people, it’s our people that make us into a successful business. Our utmost priority in looking after our employees, ensuring their work maintains a healthy work-life balance through well spaced resourcing so our employees have breathing space to relax and complete their tasks.

In addition, we want our employees to be upskilled as much as possible, after all, you’re only as good as your knowledge and experience available to you. We invest time and money into the development of our team to attain additional training to improve their know-how abilities within working hours and provide the chance to apply to real applications into projects.