Customer Service Representative

Naheed Super Market Verified

Karachi , Pakistan

Posted Nov 07, 2018 1360 views Report Job

PKR. 30,000 - 40,000/Month

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Job Description

  • Prior customer service experience is must
  • Handle in-bound inquiries via phone, email and live chats.
  • Manage large number of inbound/outbound calls in a timely and efficient manner
  • Follow pre-defined scripts when handling different customer concerns
  • Ability to adapt/respond to different types of characters
  • Assist with placement of orders, refunds, or exchanges
  • Confirming sales orders by making telephone calls
  • Determine eligibility by comparing client information to requirements
  • Maintain and improve quality results by adhering to standards and guidelines
  • Keep record of all conversations in the call center database in a comprehensible way
  • Meet personal/ team qualitative and quantitative targets

Job Details

Industry:
Total Positions:
3 Posts
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Job Location:
Gender:
No Preference
Minimum Education:
Higher Secondary School Certificate/Intermediate/A-Level
Career Level:
Entry Level
Minimum Experience:
1 Year
Apply Before:
Dec 07, 2018
Posting Date:
Nov 07, 2018
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Naheed Super Market

Retail · 101-200 employees - Karachi

Naheed Super Market

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