· Handle and refer client’s inquiries to supervisor
· Meet personal and team targets according to project requirements
· Research required information using available resources
· Manage client’s information, took information as according to project needs, refer complaints of clients to concerned departments.
· Enter manual information for data entry on daily basis.
· Update existing information of contact numbers accordingly
· Route calls to appropriate resource
· Complete call logs
· Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
· Keep recordings of all calls in comprehensive way.
Since 1990 Nai Zindagi has been working with disfranchised groups of people affected by the use of drugs and associated harms to help them move from margins of society to center stage. Often people affected by poverty, social injustice, criminalization and stigma use drugs to cope with the harsh rea ...Read More