Posted Aug 03, 2021 24 views
Nakisa is the world leader in Organizational transformation and Lease Administration.
- We are expending globally and looking for a talented Cloud Operation Associate who is interested to help us expand our SaaS operation.
- If you want to be an active actor in the company’s expansion and make lasting changes, you could be the perfect fit.
- The Cloud Operation Associate is responsible for helping the DevOps team maintain our cloud infrastructure and test/develop new tools and features which will help us expand our cloud activity.
- Cloud Operation Associate will also be the subject matter expert that we could rely on to help other departments regarding Nakisa cloud.
- You will be driving all our interactions with the clients regarding our SaaS operation.
Responsibilities;
Being expert;
- Become Subject Matter Expert in Nakisa SaaS/Cloud topic and technologies.
- Become voice of customers for essential cloud platform enhancements.
- Test and verify the new features developed in cloud platform.
- Perform and coordinate application provisioning, upgrades, fixes, and other activities in cloud.
Set up / configurations;
- Under management guidance, track the changes in cloud contract and apply the necessary adjustments.
- Act as Cloud Services liaison between clients and internal Nakisa teams on various projects and tasks.
- Work with the company’s R&D, global alliances, Support, Product, and IT team every day to achieve the Cloud Services goals and also to ensure all departments follow our processes.
- Capacity planning, coordinating, and performing deployments, upgrades, maintenance with clients and internal team.
Report & Monitor;
- Document and monitor Processes & change management process in Nakisa.
- Monitor, raise and track product issues and work with other teams to solve the issues.
- Administer and monitor the cloud environments and their performance and our SLAs target.
- Making sure internal knowledge reference pages are updated.
Qualifications;
- Bachelor’s degree in computer science or engineering, MIS, or a related field.
- 3 years of experience, with a minimum of 1- 2 years’ experience with cloud environments or SaaS solutions provider
- Experience in supporting web application environments on the cloud.
- Ability to prioritize numerous tasks and coordinate activities across multiple functional areas and locations.
- Basic Knowledge of Java or any other programing language.
- A self-starter who is eager to learn new concepts and dive into unknown territory. a steep learning curve is guaranteed!
- Willingness to work after hours and around different time-zones as needed (20% of the time)
Assets;
- Experience with AWS, Microsoft Azure, Google Cloud.
- Experience working in a technology Support or IT role.
- Knowledge of REST architecture.
- Knowledge of Layers 4-7 of OSI model for networking as well as know-how of TCP and HTTP protocol.
- Experience with Single-sign-on and other form of user authentications.
- A flexible individual willing to roll up your sleeves and get work done, even when it’s outside the scope of the job.
Job Details
Nakisa Solutions (SMC PVT) Limited
Nakisa® Inc. A global leader in enterprise business solutions for Organization Design and Accounting and Compliance, Nakisa delivers innovative, forward-thinking and robust human resource and financial management solutions that advance the business strategies. Working with a global network of partners Nakisa serves 800+ enterprise customers and over 4 million subscribers in 24 industries. ERP-agnostic, cloud-based software allows Nakisa to meet the needs of organizations with complex business challenges. Nakisa is proud to work with some of the world’s most renowned brands.
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