Junior Software Support Engineer

Nakisa Solutions (SMC PVT) Limited Unverified

Lahore , Pakistan

Posted Sep 14, 2021 152 views

PKR. 50,000 - 60,000/Month

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Job Description

Nakisa has built top of the line SaaS solutions which are being used by the Fortune 1000 of today all over the world. 

  • Our clients rely on us and our cloud-based solutions every day to perform some of their most critical business tasks and we need your help to keep them happy.
  • You will be reporting to the Support Manager, and will work closely with all departments to ensure we meet our goals as a global team in 3 countries.

Responsibilities;

Being expert;

  • Become the person trusted by the client because of your product knowledge, and your empathy!
  • Become the expert in training the team and help with on-boarding of new hires.

Operation;

  • Understand client’s issues, diagnose the problem by using internal knowledge basis, reproduce the issues and follow the support workflow until issues are resolved.
  • Help our clients with upgrades, downgrades, environment enhancements and other cloud solutions tasks.
  • Work with the company’s R&D, Cloud Services, Product and Account Management team every day to solve client’s application issues and meet our SLAs.
  • Participate in & help schedule calls with global clients and work in other time zones as needed.
  • When needed, assist in the software quality assurance process by performing product testing.

Report & Monitor;

  • Monitor our SaaS solutions and the cloud environments they run on and help our clients enjoy our solutions.
  • Making sure our online knowledge base is populated with the solutions for each diagnosis of the issues/bugs.

Qualifications;

  • Bachelor degree in Computer Science, or equivalent.
  • 2 years of experience as Developer, Application Support Specialist or Quality specialist.
  • Proven track record of testing and supporting clients of complex applications.
  • Ability to prioritize numerous tasks and coordinate activities across multiple functional areas and locations.
  • A self-starter who is eager to learn new concepts and dive into unknown territory. Steep learning curve is guaranteed!

Good to have;

  • Experience with Web Technologies, Java, XML, Databases and Operating Systems (Linux).
  • General knowledge of cloud/servers.
  • Full familiarity with web application usage (Prior knowledge of any online support ticketing system).
  • Previous IT Call Center Experience is an Asset
  • Flexible individual willing to roll up sleeves and get work done, even when it’s outside the scope of the job.

Job Details

Functional Area:
Total Positions:
1 Post
Job Shift:
Second Shift (Afternoon)
Job Type:
Job Location:
Main Gulberg, Lahore, Pakistan
Gender:
No Preference
Minimum Education:
Bachelors
Degree Title:
BS (CS) or Equivalent
Career Level:
Entry Level
Experience:
Fresh - 2 Years
Apply Before:
Oct 15, 2021
Posting Date:
Sep 14, 2021
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Nakisa Solutions (SMC PVT) Limited

Information Technology · 51-100 employees - Lahore

Nakisa® Inc. A global leader in enterprise business solutions for Organization Design and Accounting and Compliance, Nakisa delivers innovative, forward-thinking and robust human resource and financial management solutions that advance the business strategies. Working with a global network of partn ...Read More

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