Posted Oct 18, 2019
Nakisa has built top of the line SaaS solutions which are being used by the Fortune 1000 of today all over the world. Our clients rely on us and our cloud-based solutions every day to perform some of their most critical business tasks and we need your help to keep them happy. You will be reporting to the Support Manager, and will work closely with all departments to ensure we meet our goals as a global team in 3 countries.
ResponsibiltiesOperations- Responsible for supporting all requirements related to the support and implementation of Nakisa Solutions with the SAP FICO module.
- Provide functional knowledge of the FICO module of SAP to clients, and other stakeholders and supporting them in configurations.
- Work with business users to understand their FICO requirements, configure SAP systems, test new functionality, and provide on-going support.
- Understand client’s issues, diagnose the problem by using internal knowledge basis, reproduce the issues and follow the support workflow until issues are resolved.
- Work with the company’s R&D, Cloud Services, Product and Account Management team every day to solve client’s application issues and meet our SLAs.
- Help other team members with FICO related tickets and provide expert advice to clients.
- Making sure our online knowledge base is populated with the solutions for each diagnosis of the issues/bugs.
- Become the person trusted by the client because of your SAP & product knowledge, and your empathy!
- Become the expert in training the team and help with on-boarding of new hires and support engineers.
- Degree in MIS and/or Finance/Accounting.
- Certification in SAP FICO.
- Experience in SAP ECC & S/4 HANA FICO configuration.
- Minimum 2-3 years of experience as a Business/Functional Analyst.
- Minimum 2-3 year of experience configuring and implementing SAP FICO modules.
- Ability to prioritize numerous tasks and coordinate activities across multiple functional areas and locations.
- Understanding of SAP business process as well as technical side.
- Experience with any programing language.
- Experience in SAP RE-FX.
- Knowledge and experience with ABAP, BAPIs or RFCs.
- Experience working in the technology field.
- Experience working hands-on with the business or a background in the accounting of a business environment.
- Flexible individual willing to roll up sleeves and get work done, even when it’s outside the scope of the job.
Skills
Job Details
Nakisa Solutions (SMC PVT) Limited
Nakisa® Inc. A global leader in enterprise business solutions for Organization Design and Accounting and Compliance, Nakisa delivers innovative, forward-thinking and robust human resource and financial management solutions that advance the business strategies. Working with a global network of partners Nakisa serves 800+ enterprise customers and over 4 million subscribers in 24 industries. ERP-agnostic, cloud-based software allows Nakisa to meet the needs of organizations with complex business challenges. Nakisa is proud to work with some of the world’s most renowned brands.
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