I. Brand Image • Maintaining the brand image to the highest standards • To ensure that the showroom and all displays are neat and tidy at all times • To ensure that all window displays are executed on time • Responsibility for display of all marketing items
II. Customer Service • To ensure that customers are extended the highest levels of customer service at all times. • To deal promptly with Customer complaints • Assists in responding to and dealing with customer communication by email, fax and telephone
III. Sales Targets • To assist the Showroom Manager in ensuring that sales targets are achieved, if not exceeded. • To maximize sales opportunities.
IV. Financial • Assists in implementing internal controls relating to financial and retails operations, and reviews and recommends revisions and improvements, as needed • To assist with the financial reporting, budget and sales forecasting • Involve in the preparation of all costing for retail items
V. Procurement, Warehouse, Inventory and Logistics • Involve in the selection until the delivery of the orders from the Suppliers • Plans and monitors the storage, delivery and dispatch of orders • Oversees stock control and processing orders • Ensures quality, delivery budget and environmental objectives are met • Keeping stock control systems up to date and involve in annual stock taking • Plans future capacity requirements and oversees various inventory items to determine what is selling, what is not selling and which ones are selling out and need to be re-ordered. • Determine if a certain manufacturer gets frequent complaints, thus warranting a switch to a similar provider.