Call Center Executive

Naufnetworks Unverified

Karachi , Pakistan

Posted Dec 30, 2019 391 views Report Job

PKR. 35,000 - 50,000/Month

Apply For This Job

Close

Job Description

  • Making calls to customers professionally and responding to customer inquiries and complaints.
  • Introducing the product to the customer and taking orders.
  • Researching required information using available resources.
  • Handling and resolving customer complaints regarding product sales to customer service problems.
  • Providing customers with the organization’s service and product information.
  • Processing forms, orders, and applications requested by the customers.
  • Identifying, escalating priority issues and reporting to the high-level management.
  • Routing inbound calls to the appropriate resources.
  • Following up complicated customer calls where required.
  • Completing call notes and call reports as necessary and updating them in the CRM.
  • Obtaining and evaluating all relevant data to handle complaints and inquiries.
  • Recording details of comments, inquiries, complaints, and actions taken.
  • Managing administration, communicating and coordinating with internal departments.
  • Other duties as assigned.

Job Details

Industry:
Total Positions:
4 Posts
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Gulistan-e-Johar, Karachi, Pakistan
Gender:
No Preference
Minimum Education:
Matriculation/O-Level
Career Level:
Entry Level
Minimum Experience:
Fresh
Apply Before:
Jan 29, 2020
Posting Date:
Dec 30, 2019
Show fewer details Read full job description

What is your Competitive Advantage?

Get quick competitive analysis and professional insights about yourself
Talk to our expert team of counsellors to improve your CV!
Try Rozee Premium

Naufnetworks

Call Center · 101-200 employees - Karachi

Similar Job Titles

Call Center Executive / TSR

Posted Jan 21, 2020

Team Lead - Call Center

Call Biz, Lahore, Pakistan
Posted Jan 07, 2020

International Call Center Executives

iSEO Ranker, Karachi, Pakistan
Posted Dec 31, 2019

Call Center Executive

Digital Service BPO, Lahore, Pakistan
Posted Jan 03, 2020
View All