Posted May 15, 2026 242 views
NCRi Pakistan looking for a results-driven Collections Officer to manage overdue accounts, engage with customers professionally, and recover outstanding payments. The ideal candidate will have strong communication, negotiation skills, and the ability to work in a fast-paced, target-driven environment.
Responsibilities
Key Responsibilities:
- Contact customers via phone and email to follow up on overdue payments
- Negotiate payment plans, settlements, and repayment terms
- Maintain professional and respectful communication at all times
- Update CRM systems with call details, outcomes, and next steps
- Follow up on Promises to Pay (PTPs) and ensure commitments are met
- Conduct skip tracing to locate customers with updated contact details
- Document all interactions and activities accurately in the system
- Ensure compliance with company policies and collection regulations (CPR guidelines)
- Prepare and submit daily, weekly, and monthly reports on recovery performance
- Identify and escalate issues to the Team Leader when required
- Collaborate with team members to achieve collection targets
- Share best practices and support training of new team members
Core Competencies:
- Bachelors Degree in relevant field
- Minimum 1–2 years of experience in debt collection, recovery, and Microfinance
- Experience in collections, recovery, call center, or customer service
- Strong communication and negotiation skills
- Familiarity with CRM systems and data entry
- Ability to meet targets and deadlines
- High level of accuracy and attention to detail
Skills
NCRI Pakistan
NCRI Pakistan Pvt Ltd
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