Debt Recovery Officer - Call Center

NCRI Pakistan Pvt Ltd Unverified

Multiple Cities, Pakistan

Posted Jul 22, 2020 217 views Report Job

PKR. 30,000 - 35,000/Month

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Job Description

  • NCRI is looking for Debt Recovery Officers in evening shift (6pm-2am) to be based in its Islamabad office. 
  • We are looking for reliable Debt collectors to contact debtors and claim outstanding debts towards their creditors.
  • You will be responsible for recovering the money owed in as little time as possible.
  • This position can be stressful and difficult. A debt collector will have to be polite and sensitive towards people while also remaining committed to their purpose and persistent.
  • Excellent communication skills and a sense of urgency are extremely useful to succeed in this task.

Responsibilities:

  • Keep track of assigned accounts to identify outstanding debts
  • Plan course of action to recover outstanding payments
  • Locate and contact debtors to inquire of their payment status
  • Negotiate payoff deadlines or payment plans
  • Handle questions or complaints
  • Investigate and resolve discrepancies
  • Create trust relationships with debtors when possible to avoid future issues
  • Update account status and database regularly
  • Alert superiors of debtors unwilling or unable to pay when necessary
  • Comply with requirements when legal action is unavoidable

Requirements:

  • Experience in working with targets and tight deadlines
  • Working knowledge of MS Office and databases
  • Excellent communication and people skills
  • Apt in negotiating and persuading
  • Ability to be polite and compassionate without lacking confidence
  • Prior experience working in an International call center
  • Ability to work evening shift/night shift

Job Details

Industry:
BPO
Total Positions:
10 Posts
Job Shift:
Third Shift (Night)
Job Type:
Job Location:
Gender:
No Preference
Minimum Education:
Intermediate/A-Level
Career Level:
Entry Level
Minimum Experience:
Less than 1 Year
Apply Before:
Aug 23, 2020
Posting Date:
Jul 22, 2020
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NCRI Pakistan Pvt Ltd

BPO · 601-1000 employees - Islamabad, Rawalpindi

NCRI Pakistan Pvt Ltd