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Posted Oct 12, 2020 8 views
PKR. 80,000 - 80,000/Month
- Coordinate all company quality assurance initiatives, policies, procedures and programs
- Lead, develop and support Quality Assurance Analysts and liaison with operational leadership among the different sites
- Develop quality assurance departmental policies, procedures, reporting, strategies, training requirements, and competency evaluations
- Serve as the Quality Assurance Subject Matter Expert with regards to all legislative requirements, collection laws and corporate standards
- Professionally communicate and uphold NCRI’s integrity and reputation with clients, customers, internal and external business partners
- Support on going auditing, calibrations and coaching initiatives
- Develop gap and root cause analysis documentation and action plans that support continuous improvement strategic plans
- Manage and consistently update master spreadsheets with regards to complaints and escalations, client auditing requirements, scorecards, etc.
- Thoroughly prepare client auditing requirements and other reporting for NCRI’s leadership team
- Competently handle and effectively resolve all client or consumer inquiries, complaints and escalations
- Conduct coaching and meetings on going as required and support on site visits, RFPs and other duties as assigned
Job Details
Industry:
Functional Area:
Total Positions:
1 Post
Job Shift:
Third Shift (Night)
Gender:
No Preference
Minimum Education:
Masters
Career Level:
Experienced Professional
Minimum Experience:
4 Years
Apply Before:
Nov 13, 2020
Posting Date:
Oct 12, 2020
NCRI Pakistan Pvt Ltd
BPO · 601-1000 employees - Islamabad
NCRI Pakistan Pvt Ltd
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