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Posted Apr 19, 2019 6 views
Manager of TAC team supporting ICT & Safer City Division Solutions and products (Neo FW, Milestone VMS, Genetec, RedHat OSP, Contrail, QFX, EX, QFabric, MX/vSRX, SRX/vSRX, Contrail etc) and technologies.
Key Responsibilities (includes but not limited to the following):
- Deliver Remarkable customer experience.
- Develop Talent in the team aligning with the business objectives.
- Drive Continuous improvement and active participation in initiatives Make Bold Decisions in a timely and thoughtful manner.
- Preferred Work Experience:
- Experience and understanding of 24x7 Tech Support Operations in an international context, supporting critical network infrastructures of Service Provider, Cloud and Enterprise, Government customers.
- Proven record in Hiring and Managing talent aligning with Business objectives.
- Working with members having varied experience level and creating an open, energetic and problem-solving culture in the team.
- Experience of using data/trends to make proactive decisions and avoid operational impact. Prior experience in working with Outsourced Tech Support teams would be a plus.
Personal Attributes:
- Customer Advocacy
- Be the Customer’s advocate in the organization Excellent Communication Skills
- Clear and Crisp communication (email and verbal), Ability to adapt the communication based on the audience. Ownership and Problem Solving mindset Team work
- Ability to work with different stakeholders for results Obsess about Quality
- Strive for delivering quality output in every interaction Encourage diverse thoughts and innovation Stakeholder management Understanding of customer support and customer success best practices Experience with a ticketing system (Zendesk, Service Cloud, Desk, etc.) Very high customer escalation management skills.
- Qualification: Graduates with total experience 12+ years and minimum 3 years of People Manager Experience Networking technical skills/relevant certifications would be an added advantage
Job Details
Industry:
Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
12 Years
Apply Before:
May 20, 2019
Posting Date:
Apr 19, 2019
NEC Corporation
Telecommunication / ISP · 11-50 employees - Islamabad
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