Team Manager Operations

Neon Technologies (Private) Limited Unverified

Rawalpindi , Pakistan

Posted Dec 15, 2020 63 views

PKR. 40,000 - 60,000/Month

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Job Description

Job Description

Neon Technologies (Private) Limited is looking for a dynamic Team Manager for its call center operations (UK Based) in the afternoon shift.

The resource should have a proven work experience of at least 5 years in a call center /BPO and should possess excellent communication and leadership skills.

Shift: Afternoon 2 pm-10:30pm(Monday to Friday)

Location: Rawalpindi

Responsibilities:

  • Responsible for the team's monthly targets and ensure target achievement on regular basis.
  • Responsible for the fulfillment of KPIs. Also, deliver monthly targets to the associates.
  • Assists with onboarding and training of new team members.
  • Should be able to work with the Director on internal quality assurance.
  • Takes lead in answering requests to the referral inboxes.
  • Locate areas of struggle for each agent and provide immediate feedback to the management.

Requirements:

  • Proven work experience as a Team Lead.
  • Experience in managing teams of more than 10 people.
  • Adequate knowledge of organizational effectiveness and operations management.
  • Ability to effectively communicate with all levels of the organization.
  • Leadership and organizational skills with people management skills.

Benefits:

  • Market competitive salary
  • Bonuses
  • Fuel Allowance
  • Medical Insurance
  • Paid leaves

Job Details

Industry:
BPO
Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Gender:
No Preference
Minimum Education:
Intermediate/A-Level
Career Level:
Experienced Professional
Experience:
3 Years - 5 Years
Apply Before:
Jan 16, 2021
Posting Date:
Dec 15, 2020
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Neon Technologies (Private) Limited

BPO · 11-50 employees - Rawalpindi

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