Posted Dec 21, 2020 29 views
Position Overview:
A day to day schedule would consist of answering client calls, responding to emails to help resolve client issues, either with internet, phone service, changes to their phone system as well as configuring pbx for new clients, porting in phone numbers and following up on previous support tickets to ensure all issues are resolved.
Candidates must be able to follow SOP, create support tickets in our CRM, follow through if issue is not resolved right away, and ask for help if there is a road block until client issue is resolved.
EXTREMELY well organized must be a self-starter, outside the box thinker be able to work under pressure, keep organized and look for solutions seek out solutions when they hit a roadblock instead of dropping the task and forgetting it answer support/general calls from end users and resolve their issue provision new phone systems, phones, port numbers manage remote installation of internet VoIP service with on-site techs install/maintain/upgrade software for IP cameras Tools that must have experience in Asterisk/Vicidial/GoAuto Dial VoIP troubleshooting
Maintain windows server, Dialer, VoIP, FTP Server, WatchGuard, Firewall, VPN, Router Switches, Daily Backup Antivirus IP phone configuration setup CentOS and general Linux operation
General Skills -Be able to speak write English fluently with little or no accent -must have high speed internet with at least 10m connection -access to a working computer and a quiet place to work
Key responsibilities area those staff must have in terms of skills
Ideal Candidate
- MUST have the following 3+ years of experience with VOIP, Asterisk, Vicidial,GoAuto Dial
- Experience in Installing, configuring and deployment of Asterisk, Asterisk based applications like GoAutoDial, Vicidial, IVR and FreePBX and capabilities
- Experience in Installing, configuring and deployment of Asterisk, Asterisk based applications like GoAutoDial, Vicidial, IVR and FreePBX.
- This role will suit someone with prior experience of working within Asterisk environment, particularly with experience of configuring Asterisk for new product deployment.
- Must have good trouble shooting skills in using network testing tools such as Wireshark, Tcpdump.
- Experience trouble shooting Vici Dialers and Asterisk would be useful.
- The applicant must be prepared to work outside of core hours to address emergency activity if required.
- Should also know MySQL, Maria databases and VoIP.
- Proven track record of deploying Dialers or IVR applications in an enterprise environment.
- Experience in configuring with PRI Card, PRI Gateway, Analog Gateway and PSTN is a must.
- Proficiency in the following programming languages: MySQL, PHP, Perl, AGI and Shell Scripts must be organized and ability to document how-to and common troubleshooting steps.
Competencies/ Personality must be a self-starter, outside the box thinker be able to work under pressure, keep organized and look for solutions answer support/general calls from end users and resolve their issue provision new phone systems, phones, port numbers manage remote installation of internet voip service with on-site techs install/maintain/upgrade software for IP cameras
Prior Experience
- Describe the prior working experience a candidate should have.
- Support Experience with Asterisk, Vicidial Performance Measurement How can we measure performance for this job profile (KPIs/Metrics/Targets)
- Based on ticket counts resolved based on time spent per ticket responsiveness to daily tasks proactive attitude attendance schedule
- Role: VoIP Support Engineer
- Functional Area: IT Software - Network Administration, Security
- Employment Type; Full Time, Permanent 9-to-5 6 days a week
- Role Category Admin/Maintenance/Security/Data warehousing
- Education: Intermediate or Higher
- Minimum Contract Binding: 1 year
Skills
Job Details
Nethawk Pvt Ltd
Software Development in relation to telecommunication, customer support etc
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