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Job Description

The NETSOL Client Services Analyst will help analyze, troubleshoot, and in some cases resolve basic issues in the NETSOL Application including Ticket login tools.

This individual will be engaged in aggressive hands on learning of the NETSOL product, interoperability opportunities to deliver top quality client relationship management. Responsibilities include client communication, application training, Incident Management, first tier maintenance support.

Handle customer communication (phone and email) in order to analyze and resolve client issues, provide training, handle and escalate complaints. Serve as focal point of contact for client management, and issue escalation. Provide operational guidance as and when required. Adherence to standard operating procedures, company policies and guidelines.

Requirement:

  • Bachelors/Masters in Business, IT or both (Foreign MBIT or BBIT Degree preferred).
  • 2-3 year’s customer support or Helpdesk support experience in an IT company desired.
  • Exceptional engagement and communication skills.
  • People friendly, disciplined, organized and dedicated.
  • Proven ability in managing and fostering relationships.
  • Attention to detail and ability to participate in overall customer relationship management activities.

Job Details

Total Positions:
3 Posts
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Department:
NFS
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Mar 31, 2018
Posting Date:
Feb 12, 2018
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NetSol Technologies Limited

Information Technology · 1001-1500 employees - Lahore

NetSol Technologies, Inc. (NASDAQ: NTWK) started its journey as a US based provider with a vision to create superior technology solutions. Relentlessly following our vision we now stand as one of the global leaders in IT Services and Enterprise Solutions. Delivering quality and customization for ov ...Read More

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