The NETSOL Client Services Analyst will help analyze, troubleshoot, and in some cases resolve basic issues in the NETSOL Application including Ticket login tools.
This individual will be engaged in aggressive hands on learning of the NETSOL product, interoperability opportunities to deliver top quality client relationship management. Responsibilities include client communication, application training, Incident Management, first tier maintenance support.
Handle customer communication (phone and email) in order to analyze and resolve client issues, provide training, handle and escalate complaints. Serve as focal point of contact for client management, and issue escalation. Provide operational guidance as and when required. Adherence to standard operating procedures, company policies and guidelines.
NetSol Technologies, Inc. (NASDAQ: NTWK) started its journey as a US based provider with a vision to create superior technology solutions. Relentlessly following our vision we now stand as one of the global leaders in IT Services and Enterprise Solutions. Delivering quality and customization for ov ...Read More