Posted Feb 12, 2018 11 views
The NETSOL Client Services Analyst will help analyze, troubleshoot, and in some cases resolve basic issues in the NETSOL Application including Ticket login tools.
This individual will be engaged in aggressive hands on learning of the NETSOL product, interoperability opportunities to deliver top quality client relationship management. Responsibilities include client communication, application training, Incident Management, first tier maintenance support.
Handle customer communication (phone and email) in order to analyze and resolve client issues, provide training, handle and escalate complaints. Serve as focal point of contact for client management, and issue escalation. Provide operational guidance as and when required. Adherence to standard operating procedures, company policies and guidelines.
Requirement:
- Bachelors/Masters in Business, IT or both (Foreign MBIT or BBIT Degree preferred).
- 2-3 year’s customer support or Helpdesk support experience in an IT company desired.
- Exceptional engagement and communication skills.
- People friendly, disciplined, organized and dedicated.
- Proven ability in managing and fostering relationships.
- Attention to detail and ability to participate in overall customer relationship management activities.
Job Details
NetSol Technologies Limited
We have been designing and engineering innovative solutions to power the global asset finance and leasing industry, including blue-chip organizations and Fortune 500 companies, to greater heights for as long as we have been in business, by streamlining their operations and enabling them to find their competitive edge. We have proudly been serving the world’s top asset finance and leasing companies with smart software technology for over four decades. The global NETSOL team, of over 1300 people, takes pride in ensuring that our customers benefit from our extensive knowledge base and keen industry insights and trends that are affecting today’s asset finance and leasing space. Our end-to-end product solutions have been powering retail and wholesale finance and leasing operations for more than 200 partners worldwide. With over $200B+ assets managed globally, 300+ successful implementations, and 25,000+ users globally, all while maintaining its 100% implementation success rate, NETSOL maintains its position as the leading solution provider to the North American finance and leasing industry. NETSOL has global offices in North America, Europe, and the Asia Pacific. NETSOL’s scalable solutions empower clients to effectively manage their complex multi-site and multi-currency operations and enable them to thrive in hyper-competitive markets globally.
What is your Competitive Advantage?
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Ali Aziz
CEO
Shopistan
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Aqib Irshad
Head of HR, Training & OD
FINCA
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Zohaib Ali
Marketing Manager
Digital Online Devices
Muzammil Baig
Digital Marketing Manager
IT Services Group
