Network & System Support Engineer

We are looking for a competent Network & System Support Engineer to join our team and provide technical assistance to our US-based clients. The successful candidate will be responsible for addressing both system and network-related issues with professionalism and strong problem-solving skills. This role demands hands-on experience with multiple operating systems and networking technologies, along with excellent communication skills to effectively engage with clients and maintain detailed documentation of all support activities.

Key Responsibilities
- Troubleshoot and resolve Level 1 and Level 2 system and network issues promptly.
- Support Windows and Linux server environments, including management of Active Directory, DNS, and DHCP services.
- Configure and maintain networking hardware such as routers, switches, firewalls, and VPNs.
- Monitor network performance and perform routine maintenance to ensure systems operate optimally.
- Respond to support tickets within agreed Service Level Agreements (SLAs).
- Maintain clear, professional communication with US clients and document all work thoroughly.

Required Qualifications
- 2 to 5 years of experience in system and network support roles.
- Solid understanding of networking fundamentals including TCP/IP, VLANs, routing, and switching.
- Proficiency in Windows Server environments, basic Linux administration, and Active Directory management.
- Experience with firewall and VPN technologies.
- Strong troubleshooting skills paired with effective communication abilities.

Preferred Qualifications and Additional Information
- Experience working with Managed Service Providers (MSPs) or providing international technical support is a plus.
- Relevant certifications such as CCNA, Network+, or MCSA are beneficial but not mandatory.
- Familiarity with ticketing systems like Zendesk or ConnectWise is preferred.

This is a full-time, onsite position based in Lahore. Candidates must be available to work from the office to ensure effective client support.

Applicants should be prepared to discuss their experience with Level 1 and Level 2 system and network support, specific networking devices and technologies they have worked with, and their proficiency in Windows Server, Active Directory, DNS, and DHCP. Additionally, candidates will be asked about their expected monthly salary, earliest availability, and current compensation.