Desktop Support Engineer - L2 / L3
New Millennium Consultants Management Services Pvt Ltd
Multiple Cities, Pakistan
Posted Aug 12, 2022 368 views
About Us
NMC Managed Services (Pvt.) Ltd., a subsidiary of New Millennium Consultants Inc. US Aprovides IT Services and Solutions to leading organizations around the globe. It is an established Information Technology Services and Solutions company with more than 30 years of IT innovation and excellent customer service providing services to Fortune 500 companies. We have an international presence with offices based in US, Pakistan, India & Dubai. Our focused areas are:
- Managed Services
- Cyber Security
- Consultancy and Transformation
- Cloud Services
- Digital & Technology Modernization
- AI & Machine Learning
- Infrastructure Products
Responsibilities for Desktop Support Engineer L2 / L3
- Detailed reporting on requests or technical issues, steps taken to resolve them, and the specific dates/individuals involved
- Act as the initial point of contact for all computer and system related concerns from clients or other employees
- Assist management in creating training materials pertaining to computer troubleshooting and usage
- Organize and file documentation pertaining to warranties and instructional guides for computer hardware
- Maintain a working log detailed all required system updates, as well as the date of completion
- Attend meetings with clients to analyze, troubleshoot and diagnose problems
- Resolve technical issues related to network interruptions
- Account Management activities, including password reset, account unlock, onboarding & off boarding of employees, etc.
- Install approved software, enable access to services, system builds and remote support for employees.
- Support both Windows & Mac Systems
- Support with Email / Outlook issues, SharePoint, MS teams / Slack, Adobe and other basic desktop software.
Qualifications for Desktop Support Specialist
- Industry-specific certification in relevant computer languages or software may be required (Microsoft MCITP, A+, other)
- 5-7 years of proven experience in a heavy customer focus position involving and technical knowledge of a companies' products and services
- Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
- Experience working on ITSM tools like Zendesk, ServiceNow, JIRA, etc.
- Extensive experience working with different operating systems including Windows and Mac OS
- Ability to prioritize and manage several milestones and projects efficiently
- Experience installing and configuring computer systems and applications for a large company
- Troubleshooting Experience and Knowledge of:
- SCCM
- VDI ( Virtual Desktop Infrastructure)
- Active Directory
- Office 365
- Professional written, verbal and interpersonal skills are essential when communicating with customers and clients
Skills
Job Details
New Millennium Consultants Management Services Pvt Ltd
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