Call Center Agent

Nexasol Verified

Lahore , Pakistan

Posted Dec 03, 2019 110 views Report Job

PKR. 20,000 - 40,000/Month

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Job Description

We are hiring experienced and fresh candidates for our USA campaign.

Requirements :

  • Fluent in English.
  • Strong phone and verbal communication skills along with active listening .
  • Should be target oriented, hardworking and punctual.

Responsibilities:

  • Respond to customer inquiries and requests via telephone, email, and chat in a timely fashion.
  • Document all inquires, requests, resolutions, and follow-up tasks.
  • Escalate inquires and requests as necessary to the appropriate department or person following outlined guidelines.
  • Display a courteous and empathetic attitude to all customers.
  • Perform research to answer customer inquiries and requests.
  • Grow existing customer accounts through exceptional customer service and effective sales techniques.
  • Meet quantitative performance metrics as outlined.
  • Keep customer accounts current by updating databases during calls.

Shift Timings:

9pm to 6am

Language Required:

English

Job Types:

Full-time, Contract

Job Details

Industry:
BPO
Functional Area:
Total Positions:
25 Posts
Job Shift:
Third Shift (Night)
Job Type:
Job Location:
Gulberg 3, Lahore, Pakistan
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Entry Level
Experience:
Fresh - 1 Year
Apply Before:
Jan 03, 2020
Posting Date:
Dec 03, 2019
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Nexasol

BPO · 11-50 employees - Lahore

Nexasol Bpo is a leading bpo in based in lahore. We are multi-lingual BPO that prides itself on offering superiority service at one of the lowest prices in the industry. We offer both offshore and nearshore BPO facilities to help us meet the diversified needs our clients.

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