Customer Service Executive

Nexasol Verified

Lahore , Pakistan

Posted May 03, 2019 429 views

PKR. 18,000 - 40,000/Month

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Job Description

Here at Infinite Solutions BPO, we are a leading company in our industry in the CSA area. We are hiring experienced and fresh Customer Service Representative to join our existing top-notch team. If you're a hard-working professional or non-professional, Infinite Solutions BPO is a great place to grow your career. You'll be glad you applied here.

Responsibilities :

  • Respond to customer inquiries and requests via telephone, email, and chat in a timely fashion
  • Document all inquires, requests, resolutions, and follow-up tasks
  • Escalate inquires and requests as necessary to the appropriate department or person following outlined guidelines
  • Display a courteous and empathetic attitude to all customers
  • Perform research to answer customer inquiries and requests
  • Grow existing customer accounts through exceptional customer service and effective sales techniques
  • Meet quantitative performance metrics as outlined
  • Keep customer accounts current by updating databases during calls

 

Qualifications :

  • High school diploma or general education degree (GED) required
  • Experience working with inbound and outbound calls, customer retention, and inside sales preferred
  • Excellent interpersonal and communication skills
  • Comfortable working in a high volume role
  • Demonstrated ability to prioritize tasks and manage time efficiently
  • Basic computer skills in various software and web-based applications

 

 

Job Details

Industry:
BPO
Total Positions:
5 Posts
Job Shift:
Third Shift (Night)
Job Type:
Job Location:
Gulberg 3, Lahore, Pakistan
Gender:
No Preference
Minimum Education:
Matriculation/O-Level
Career Level:
Experienced Professional
Minimum Experience:
Fresh
Apply Before:
Jun 03, 2019
Posting Date:
May 03, 2019
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Nexasol

BPO · 11-50 employees - Lahore

Nexasol Bpo is a leading bpo in based in lahore. We are multi-lingual BPO that prides itself on offering superiority service at one of the lowest prices in the industry. We offer both offshore and nearshore BPO facilities to help us meet the diversified needs our clients.

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