Here at Nexasol BPO, we are a leading company in our industry in the CSA area. We are hiring experienced and fresh Customer Service Representative to join our existing top-notch team. If you're a hard-working professional or non-professional, Nexasol BPO is a great place to grow your career. You'll be glad you applied here.

Responsibilities :

  • Sales supervisor required who could handle the team and supervise the floor. (for supervisor position)
  • Respond to customer inquiries and requests via telephone, email, and chat in a timely fashion
  • Document all inquires, requests, resolutions, and follow-up tasks
  • Escalate inquires and requests as necessary to the appropriate department or person following outlined guidelines
  • Display a courteous and empathetic attitude to all customers
  • Perform research to answer customer inquiries and requests
  • Grow existing customer accounts through exceptional customer service and effective sales techniques
  • Meet quantitative performance metrics as outlined
  • Keep customer accounts current by updating databases during calls

Qualifications :

  • High school diploma or general education degree (GED) required
  • Experience working with inbound and outbound calls, customer retention, and inside sales preferred
  • Excellent interpersonal and communication skills
  • Comfortable working in a high volume role
  • Demonstrated ability to prioritize tasks and manage time efficiently
  • Basic computer skills in various software and web-based applications.

Job Details

Industry:
BPO
Total Positions:
10 Posts
Job Shift:
Third Shift (Night)
Job Type:
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Experience:
Fresh - 2 Years
Apply Before:
Sep 27, 2019
Posting Date:
Aug 26, 2019

NexaSol

BPO · 11-50 employees - Lahore

Nexa Solution is a reputable Company providing its services to our USA clients engaged in contact centre and business process outsourcing services, sale of computer hardware & software systems and providing IT solutions and PRINTING and Packaging in the USA .

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