Posted Feb 04, 2020 6 views
Job Requirements:
- Identify support queries raised by the customer through calls, emails, and chats and post proper entries of tasks in CRM.
- Also, ensure the proper delivery of information to liaison.
- Responsible to meet monthly upsell targets assigned by the concerned reporting authority.
- Contributes towards team effort by closing inquiries as per customers' requirements and internal SOPs.
- Ensure meeting deadlines as per customer request for the assigned tasks and ensure its completion.
- Maintain relationships with clients to resolve disputes by providing support, information, and guidance to avoid refunds.
- Responsible to meet call quality standards as per the defined SOPs.
- Maintain relationships with clients to resolve disputes by providing support, information, and guidance to avoid refunds.
Skills
Job Details
Nexus Corporation Ltd
pWe provide online solutions to our clients. We offer designing & developing services to any market be it a consumer or a business through our websites. We design logos, websites and stationary for small and medium sized businesses. We mainly cater to international market which mainly include USA and UK./p
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